17 years helping Singaporean businesses
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IntouchSurvey
What Is IntouchSurvey?
Nothing travels faster than Voice of Customers (VoC). IntouchSurvey is a survey tool optimized to help multi-unit businesses understand the key drivers of customer satisfaction and dissatisfaction. Easily measure your VoC data with a customizable survey builder, custom dashboards, built-in logic, and granular filters. Manage survey health and use fatigue protection to maximize response rates. Use the built-in contact center to simplify survey deployments and track responses over time.
Who Uses IntouchSurvey?
IntouchSurvey offers multiple subscription levels to meet the needs of individual operators and chains in retail, restaurant, petro-convenience, grocery, and hospitality. Enterprise options available
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Reviews of IntouchSurvey
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Great Platform for International Surveys
Comments: Within one year of using the tool, we have been able to implement seven international surveys and share actionable data within our organization. An entire team is not needed to support, we have one full-time person spending a few hours a week.
Pros:
Overall UX is clean and easy to use. The functionality options, survey building and delivery customizations offer everything you need. We even use the survey QR code for China survey deployment and have seen an increase in responses.
Cons:
The support team is very keen to collecting feedback on features that can be added to the roadmap. Sometimes it takes a while to get on there. Currently, the survey tool cannot send from one list a specific survey based on region/language. There is a workaround in place for a toggle language change option.
Intouch Insight Response
3 years ago
Thank you so much for the great review! We're so thankful to our wonderful customers like yourself, who continue to share feedback to help us make even better products! We look forward to continuing to support your team to make better and more streamlined survey programs.
