Timber

Timber has an excellent brand and product and does exactly what it says it does

Pros:

Logging: Seeing real time logging is outstanding for our none tech side of the company. We really do encourage everyone to watch timber if in doubt, and it makes understanding what's going on

Cons:

Logging: Trying to find older information is not as relatively easy as in other logging software, while way better than just trying to monitor actual logs, organizing by subject would be really interesting.

Non-existant support and not functioning feature set

Comments: Its frustrating to see x,y,z features and only learn during implimentation that their either don't work or aren't actually available (such as a filtering option that is only available via the API, which requires an organization ID I don't have and don't know how to get)

Pros:

Initially Timber.io seemed like it was going to be a dream for our Rails app running on Heroku. There were options for siliencing a few noisy endpoints and I really liked the structured logging. Also their documentation was much more robust than competitors like LogDNA and Papertrail

Cons:

After setting up a trial I started noticing that some of my test log messages weren't coming through. I tried reaching out to support (via email, the only option) but still haven't heard back after 2 days. We thought we'd push forward since we liked the feature set so much. Once we had our staging environment setup things when from bad to worse. All of the customizations I made in development environment no longer seemed to apply. I thought maybe this was a difference in how things were setup via the Heroku add-in but again could not actually speak to support. When I signed up for a trial I received an email inviting me to schedule a meeting with the CTO. I thought I would do this just as a last ditch effort to get setup correctly. He canceled the meeting 15 minutes before it was scheduled to start. At this point I've just given, having probably wasted 3 or 4 hours of time trying to get onboarded.