17 years helping Singaporean businesses
choose better software
What Is ClubWorx?
Our gym management and personal training software makes fitness businesses more profitable and easier to run.
Manage prospects and members with ease; schedule classes, track attendance, create programs, set and forget billing, POS and paperless waivers and contracts.
Plus our new custom branded member app is here; get on the waitlist and today.
Clubworx offers a free plan for PT's with <20 clients and fitness businesses get a FREE 30 day trial, no contracts, no payment details needed.
Who Uses ClubWorx?
Clubworx is an easy-to-use fitness business management software helping you manage everything from sales to memberships, marketing to cashflow – all from your computer, tablet or mobile.
Where can ClubWorx be deployed?
About the vendor
- ClubWorx
- Founded in 2014
ClubWorx support
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
English
ClubWorx pricing
Starting Price:
- Yes, has free trial
- Yes, has free version
ClubWorx has a free version and offers a free trial. ClubWorx paid version starts at A$109.00/month.
Pricing plans get a free trialAbout the vendor
- ClubWorx
- Founded in 2014
ClubWorx support
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
English
ClubWorx videos and images
Features of ClubWorx
ClubWorx Alternatives
Reviews of ClubWorx
We are Happier with Clubworx than our previous software
Comments: We have been happy with the software and responsiveness of customer support. I can and would recommend this to other facilities and owners.
Pros:
Client scheduling thru the member portal has been seamless. ClubWorx have been very responsive to our requests and issues. It has given us more flexibility with scheduling, variability on individual days of the week, scaling our small and large group sessions. Keeping our members accountable has been improved with attendance reports and session tracking. The 4 week billing cycle has helped increase our annual income verses monthly billing One of the biggest improvements has been the number of touch points we can create with our clients thru the built in texting and email capabilities as well as the automation of those features.
Cons:
It was a little clunky setting up the schedule blocks for our Small Group Personal Training sessions, but it was a small price to pay for all the other options we picked up from the software
Alternatives Considered: Mindbody
Reasons for Switching to ClubWorx: Price. Customer Service. Options available with the software
ClubWorx Response
6 years ago
Jim, Thank you for taking the time to leave this review. We're really happy to hear that Clubworx has had such a positive impact on your business. We are constantly working to improve everything we do and we appreciate your honest feedback. We're looking forward to supporting you! Ian.
Honest Clubworx review
Pros:
Clubworx gym management software totally changed the game for us. Seriously, it's made running our gym so much easier. From managing member profiles to scheduling classes, it's all a breeze with Clubworx. The membership management tools are top-notch. With features like automated billing and attendance tracking, keeping tabs on our members is a piece of cake. And their scheduling tools, They've been a total lifesaver. We can create and manage classes in no time, keeping our members happy and coming back for more. Plus, their reporting and analytics give us the lowdown on our business performance so we can make smart decisions to keep growing. Long story short, Clubworx is the real deal. Whether you're running a small studio or a big gym, it's the secret sauce to keeping things running smoothly and giving your members the best experience possible. Trust me, you won't regret giving it a try!
Cons:
While Clubworx is a powerful tool for gym management, users should be prepared to invest time in learning the system and carefully consider their specific needs before committing.
ClubWorx Response
8 months ago
Thank you for the fantastic review! We're happy to hear how Clubworx has streamlined your gym management. We appreciate your insights on the learning curve and are here to support you every step of the way. Thanks for choosing Clubworx and sharing your journey with us!
What works with ClubWorx
Comments: positive, hopefully, we will learn more to effectively use all of the relevant ClubWorx features.
Pros:
ClubWorx is a valuable CRM to manage daily touches as we grow our private club membership.
Cons:
working in the reports, if you go into a profile, you have to go all the way back to resort and organize the data vs. going rt back to the report structure you were on. not most efficient
ClubWorx Response
8 months ago
Thank you for your review and for choosing ClubWorx for your private club's needs! We're glad to hear Clubworx supporting your membership growth. We appreciate your feedback on the report navigation—it's vital for us as we strive to enhance user experience. We're actively working to improve reporting and your insights are really helpful. We're here to help you make the most of all ClubWorx features, so feel free to reach out for any assistance! And please come to our monthly Power User sessions. They're the best way to learn tips and ask questions.
Very helpful for setting up your Dojo!
Comments: Overal very possitive, 20 members for the free subscription is a bit early for us. Our rates are very low in Italy....so it is a costly program when hitting 21 members.
Pros:
Ones set up, it is a very very very helpful program! You can set up grading, register attendance and it helps you not forget important details of your members.
Cons:
Setting up is a long progress, so many option and not.much you can copy and paste, so you need to re-type a lot. Also in the calendar no duplication feature.
ClubWorx Response
8 months ago
Thank you for choosing Clubworx and sharing your feedback! We're glad our platform enhances your dojo management. We appreciate your input on the setup process and calendar features—we're continuously working to improve these areas.
Clubworx is a awesome!
Comments: Actually great. Its simple, and fairly priced and all of my employees can use it without worries too. Highly recommend.
Pros:
Makes running a school easier. Lets me optimise for best results.
Cons:
Using Ezidebit, but then again theyre ok too.
ClubWorx Response
8 months ago
Thanks John. We are always trying to improve so your words are appreciated by the whole team. We're really glad we're making running your school that much easier. If you have any ideas for improvements please reach out.
Working Daily with Clubworx
Comments: It makes my life easier and so far I wouldn't change the system as I am happy working with it.
Pros:
I enjoy that they are constantly improving their system and also that I can manage all my Martial Art School needs in one system. The support is fast and helpful.
Cons:
I didn't like the application and also that they made it mandatory to use it as I started my subscription when they were not offering that service.
Alternatives Considered: Kicksite
Reasons for Switching to ClubWorx: It was recommended by a friend who uses it for his Jiu-Jitsu School.
ClubWorx Response
8 months ago
Thank you for your feedback and for sharing your experience! We're glad to hear that Clubworx is making your martial arts school management smoother. We understand your concerns about transitioning everyone to the new App and are committed to enhancing its ease and functionality to better serve your needs. We appreciate your patience and are here to support you every step of the way!
Clubworx works for us!
Comments: The people at Clubworx are working to make the product better all the time. They listen to feedback and are always looking for ways to make their product appeal to more people
Pros:
As a martial arts school, Clubworx provides everything we need to manage our client database. It's not just CRM software, it includes billing, invoicing, managing gradings, schedule, events, and even email and SMS systems. It's all that we need and more.
Cons:
There is not much that I can say I don't like about Clubworx.
ClubWorx Response
8 months ago
What a great review. Thank you!! It's great to hear that Clubworx is meeting all your needs at your martial arts school. It’s our goal to continuously improve and provide the best service possible. Your feedback is invaluable to us, and we’re excited to keep evolving with you. I'll pass your comments onto the team.
Daily user for Martial Arts School
Comments: Pretty good, Ive been using it for over 7 years with 3 different member data bases. Its great to use, easy, easy to fix any mistakes, great customer service, a little expensive for growing business but worth it.
Pros:
Ease of use, all student information in one place, payments handled and tracked each week, ease of communication with all students at once. Good customer service
Cons:
Limit on text messages, a little expensive.
ClubWorx Response
8 months ago
Hi Amber - Thank you for your review! It's great to hear how Clubworx has streamlined managing your martial arts school over the years. We appreciate your feedback on the text message limits and pricing. I'll have someone reach out to you as there should not be any limits on SMS. However we're always exploring ways to provide even more value. I'll pass your comments onto our team, and we’re thrilled to continue evolving with you!
ClubWorx rocks!
Pros:
I like that we can integrate it with other apps and softwares. Very user friendly and the feature I like the most is keeping notes and tasks up to date.
Cons:
While ClubWorx has many strengths, one aspect that some users might find less appealing is its user interface design. The platform's interface can be somewhat complex, with a layout that may feel cluttered or unintuitive, especially for new users. Navigating through different features or finding specific tools might require more effort than expected. This can lead to a steeper learning curve and potentially reduce overall efficiency for gym owners and staff members who need to quickly manage their operations.
ClubWorx Response
8 months ago
Thank you so much for your fantastic review and for taking the time to share your experience with ClubWorx! We're thrilled to hear that you find our software user-friendly and that our integrations and note-taking features are meeting your needs effectively. We appreciate your honest feedback about our user interface. We understand that ease of use is crucial for our users, and we're continually working to improve the intuitiveness and overall user experience of our platform. Your feedback helps us make Clubworx even better. We are currently in the process of updating our interface to make it more streamlined and less cluttered. We’d love to keep you updated on these changes and maybe even get some more of your insights as we roll them out.
Clubworx is unbeatable!
Comments: Clubworx helped this new business start l, get paid by members, and look professional. I could not have done it without their quick help!
Pros:
Ease of use and customer support when needed.
Cons:
The ability to email/text members is now unattainable for me. And members should be able to cancel their Unlimited Monthly Membership and update their credit cards on their own.
ClubWorx Response
4 months ago
Thank you so much for the review, Kim. We are happy to partner with you and can't wait to watch your business grow!
Good System
Comments: It’s easy to use. The system is user friendly.
Pros:
Ease of use. The system is user friendly.
Cons:
Few things in the booking system that can be worked on
ClubWorx Response
8 months ago
Thank you for the great feedback! We're glad you love Clubworx. Please let me know what we can work on with the booking system to make sure we have it in plan. Thanks for being with us for 2 years xx
Pretty good, could use improvement
Pros:
Immediate updates and schedule at your convenience
Cons:
Unable to use the app only website to view schedule
Been searching for years...ClubWorx is "The One"
Comments: Fantastic customer service. Our ClubWorx representative has gone above-and-beyond to help us to be able to discover and use many of the amazing features that the ClubWorx program offers. He has even gone so far as to communicate with our I.T. professional so that they have worked together to make things more streamlined for us! We feel very honored and blessed to have found such a great organization and individual reps.
Pros:
We have owned several martial arts schools over the last 15 years. We have been researching gym management systems for the past 8 years or so. We even pulled the trigger and tried one a few years ago and it was SO clunky and inefficient, that after just 1 month we were actually able to get ourselves out of a 12-month contract because they just weren't providing what they promised. ClubWorx offers EVERY feature we were looking for, and our ClubWorx representative has gone above and beyond helping us get everything programmed and set-up properly. The software is fantastic and the customer service is second-to-none. Everything is going as planned and promised and we couldn't be happier!
Cons:
We use QuickBooks to keep track of our bookkeeping. Although there is a way to get ClubWorx to communicate with QuickBooks, it takes a bit of doing. Patience, Grasshopper....
ClubWorx Response
6 years ago
Hi Lynell, Thank you for the kinds words, it has been a pleasure working with you. We are happy to hear that Clubworx is helping your business and that you are having a fantastic experience with our customer support team. We are looking forward to working with you into the future. To your success! Clubworx Team
Martial Arts School
Comments:
I have been looking over several different options for the martial arts school and this one seems to do what I need it to do without lots of fancy stuff that I would probably never use. The set up process is easy to do and they will transfer the info if you have it on a spread sheet so that would save lots of time.
The Customer service is great. Emily is always there to answer questions during business hours and gets back to you quickly in the form on email, IM or even a phone call. I had read about the customer service and that is a big factor that made me choose ClubWorx.
Pros:
Easy to use and can do the bar code check in once we get everything set up. This will allow us to follow up more quickly with those that miss a few classes before it becomes an issue.
Cons:
It doesn't have an auto email system where an email can be delivered automatically when a student misses classes which other competitors did but they also charged about $100/mo. more. We don't have so many students that I can't pull a report and send emails to those not coming every week so me sending 2-3 emails a week for a $100 savings works for me.
ClubWorx Response
8 years ago
Hi Marjie, Thank you! We are happy to have you onboard. Your feedback is so important as you use your new Clubworx account. We are always listening and feeding your requirements and suggestions back into our product improvements that you'll see over time. Also, we have great news for you. We are just a few weeks away from releasing more automation around emails and SMS so watch this space!
Martial Arts Gym Use
Comments: After only using the Clubworx software for 3 months I am happy with the results so far. Being able to quickly and easily track and contact members has made the gym management smoother allowing me to spend more time on the mats and not behind the desk. The use of electronic waivers has reduced the amount of paper at the gym.
Pros:
I like the ability to track a students progress to help improve student retention. The use of waivers has been handy in reducing paper forms and having to file them correctly. Also the Integration with Ezidebit has made receiving payments a lot easier for me. Being able to manage my gym from anywhere on my phone has been brilliant.
Cons:
It is a bit hard to get you head around but the staff and always helpful and responsive. I am a martial artist not a Tech guy so their patience is muchly appreciated. There are so many features so customizing it to suit your gym is important. I'm sure there are many features I am not fully utilizing at the moment.
ClubWorx Response
6 years ago
Hi Rowan, We really appreciate the feedback and love you are enjoying using Clubworx and getting results. Let's keep working together to make sure you are fully utilising the system! Looking forward to continuing to support you and your business into the future.
Clubworx
Comments: I love their executive, if not for him and his awesome customer service, I'm not sure I could muddle through this.
Pros:
What I like most is I have their executive who is always there when I need him to assist with any questions or issues that may come up. He's always on email and will help me at the drop of a hat.
Cons:
The software from and Admin and End User stand-point is difficult to use. Reports are not easily created for the admin and booking classes are not easy either. There are features that I'd like to see added, image on the member profile, a check-in system that works, but all in all it is fair.
ClubWorx Response
6 years ago
Hi Tameika, thank you for taking the time to write this review of Clubworx. I am sorry your experience has been less than amazing. We have sent you an email addressing each of the challenges you mentioned and look forward to working with you to improve your experience. We value and appreciate your honest feedback.
I am liking the program more as I get to know how to use it. The customer support is awesome!
Comments: Everything I need in one program. Attendance, fees, emails and more together in one place.
Pros:
I like how my questions are answered in detail and the fast response I get. The program is set up very user friendly.
Cons:
I don't like how the reports are set up to use. I find it a bit confusing on how to make reports the way I want them, but i'm sure as I use them more I will get used to them.
ClubWorx Response
8 years ago
Hi Cheryl, Thanks for the review! We're glad our support team is helpful and you're finding our user interface easy to use. I'm sorry that you've been having difficulties with our reports feature. If there's a specific report you'd like to create, feel free to get in touch with our support team and we can help set that up for you. Regards, Tahlia at Clubworx Support.
Easy Software
Pros:
very intuitive, very very easy to use, great support, can track everyone all at the same time with ease
Cons:
can be confusing on how to set up the reports, a more seamless integration might make the software run easier
Clubworx Has Made our Life Easier!
Comments: Client retention is much better with this program. I love getting emails that let me know that a member is expiring. It allows me to reach out to them via sms, email or phone call.
Pros:
Member Management-Online Forms, SMS/Email Communications
Cons:
I honestly do not have anything that I like least about the software. It is meeting our gym needs.
Easy to setup and use software that give more expensive products a run for their money!
Comments:
From signing up for the trial to actually going live with our data and new DDR provider in under a week! All thanks to refreshingly helpful staff who actually know their product and how their customers will use it and an intuitive, easy to use interface.
Very much like that their upgrade and improvement cycle is proactive and they listen and respond to customer request for fixes and features - discovered a small bug in the calendar and they fixed it overnight!
The few niggles I have with the functionality will no doubt be fixed up in upcoming releases - well done guys!
ClubWorx Response
9 years ago
Thank Sifu Paul - great to hear you're enjoying your experience so far. We look forward to working with you as we continue to improve Clubworx in the future as well.
Great System - Easy to Use
Comments: Emily is great, just describe to her what you want set up and she will take care of the rest. We use a punch pass type system here rather than memberships and that was set up for us. Everything we have raised so far has been taken care of by Clubworx. Probably the only con is they don't have an app for our clients.
ClubWorx Response
9 years ago
Thanks Amanda. We really appreciate the feedback. While we don't offer a member app at the moment, our system is optimised for mobile and the majority of our clients simply have their clients save their online calendar to their mobile home screen. It works a treat.
New starter
Comments: The support team has been great, but still a few features to work out. Website is good, but needs to be a little more flexible. The membership plan needs to be able to have different layers. For example, I have 3 branches, it would be good if the first layer was just those branches like as a button, then when pressed goes to the plans for that branch. In this way I can have different prices in each branch with it being obvious. I haven't yet tested all things, but will gladly review them as I go.
Very good
Comments: Really great customer service, second to none. Always available via chat which is good. Although, I don't like to get the pop ups with questions from ya folks. Lol. Sometimes ok, but not as often as you do. Recommend that you let me reach out to you.
ClubWorx Response
9 years ago
Thanks Justin! Great to hear that you are enjoying your experience with us. Thanks for the feedback on the messaging - we'll be taking that on board.
Comprehensive & well priced
Comments:
I am an 'analytics' type of person; I like to SEE (at a glance) how my Club is performing.
I have used other systems; this one consolidates all services - correspondence, accounting & attendance. SO HAPPY :)
ClubWorx Response
9 years ago
Thanks for your positive comments! We are really pleased to hear that your experience with Clubworx has been so positive :)
Clubworx works!
Comments: Really great, with a lot of features. Great value for money. Keeps all the passes organised, plus has features like members portal and waivers.
Pros:
Features
ClubWorx Response
8 years ago
Thanks Lana! Love that you are enjoying the system and look forward to working with you!