Amaka Reviews

Excellent Saas

Pros:

Revel POS <> Xero Revel POS <> Google Sheets (live report exports)

Cons:

No portal to configure mapping. Just need to talk to support (pretty easy).

Helpful team

Comments: Very positive and of all the other integrations we have to use as part of our business AMAKA is my favourite

Pros:

Very responsive and helpful team when it comes to set up and any issues that occasionally arise. Jacquelyn is particularly helpful with IMPOS x Xero integration. We also use Amaka for SQUARE x Xero integration.

Cons:

occasionally the syncing can go amiss and then I have to reach out to ask the team to fix. However they are quite responsive so it's not been an issue

Trial of MYOB to WooCommerce

Pros:

Support to get started and have many options and multiple integrations

Cons:

Little documentation available. A little expensive for the basics compared to other option.

Helps with my reconciling

Comments: Amaka is good, however I have to wait a few days to book in a time to fix a problem which most of the time is urgent.

Pros:

The mapping to the specific accounts from Sqare to Xero helps me understand the financials.

Cons:

The limited time on the zoom of 30 minutes as somethings werent finalized over the call so had to rebook or follow up by email.Also there was a lady called [sensitive content hidden] which I found difficult to understand, she had a very strong accent so spent a lot of time reinterating what needed to be done.Also the times that are offered for the zoom calls dont really work for us as most are in the evenings or early mornings not our normal working hours from 9am till 5pm

Square to myob

Comments: Originally using Amaka was simple but when there were a few upgrades made which forced us to change the way we mapped the account code integration. We worked it out in the end, but I preferred the way we had overall choice with how to map codes. Maybe this is the difference between the free version as opposed to premium though. I will see!

Pros:

Free integration from square to myob and choice in how to map fields

Cons:

Lack of choice with how to customise the fee processing or the account codes that they were mapped against.

Square / Xero integration

Comments: With support assisted set up, Amaka
has made my life so much easier and ensures I have relevant data synced with client Xero account

Pros:

Great service by customer support staff to assist with the complete configuration of the Xquare/Xero integration

Cons:

Without support, it can be very easy for clients to map the accounts incorrectly

Reconciliation issues

Pros:

Helpful, polite, timely service. Friendly support staff.

Cons:

I have no negative comments to make about Amaka

This is the fourth client I have set up with Amaka and it just gets easier

Comments: Overal, the experience was solid. Just what you want from an integration software

Pros:

The set up was simple and one month of historical data was imported without hiccups

Cons:

Sometimes daily sales integrations fell over from Shopify if there were any unusual transactions. I had to regularly check all had been uploaded.

Excellent Customer service

Comments: The customer service is great!! You get to talk to a real human!! Troubleshooting is sorted very quickly

Pros:

The customer service is great!! You get to talk to a real human!! Troubleshooting is sorted very quickly

Cons:

I can't think of any cons at the moment.

Great service, patient and clear.

Comments: Very good, [sensitive content hidden] has helped me with every enquiry that I've had.

Pros:

Very helpful, able to explain everything clearly. Also very patient.

Cons:

Nil. They've helped with all my enquiries.

Xero to Square support

Pros:

We changed our login user credentials for access to Square which required us to reconnect a new integration. While a backend solution for this was not available (perhaps for the roadmap), [sensitive content hidden] opened our old integration and walked us through the previous settings on Zoom. This made it much easier for us to avoid data entry errors and allow a seamless transfer to xero.

Cons:

That this required a support session rather than a backend migration that could have been supported via a ticket.

Excellent customer service and follow up

Pros:

The customer service given when issues arise as is often the case regardless of integration

Cons:

There isn't anything so far that I dislike about Amaka

Good job

Comments: Our representative [sensitive content hidden] is amazing and very helpful.

Pros:

Good customer service, we like the quality of the system and how it integrates

Cons:

Nothing, we like everything so far. no complaints as of now.

Intergration Saves time and money!

Comments: Support has been excellent and pretty much painless.

Pros:

Once set up - its a set and forget.Accurate transfer of data.

Cons:

Some integration/mapping into MYOB is limited.

Excellent customer service

Comments: Very good once we connected online - but time difference stopped this from being quickly resolved.

Pros:

Excellent help to set up - problems were solved

Cons:

errors in setting up - required support.

Amaka Support Team

Comments: Amaka Support Team are totally awesome! They know exactly how to respond to any problem that I have had.

Pros:

So easy to set up, use and integrate with Xero.

Cons:

There is nothing that I don't like so far about Amaka.

Square Till Integration

Comments: We are yet to check if the integration is getting back on shape (by tomorrow). But overall, [sensitive content hidden] was able to answer all our queries and was able to help us with our problems. The 1 hour went by so fast, that we wanted to extend, but maybe we'll book another call soon.

Pros:

[sensitive content hidden], the client support who assisted us was very skilled and answered our queries swiftly and with ease.

Cons:

There was a glitch in the integration 3 months now. And we've tried to contact through the Stripe help to no avail. Good thing we were able to contact Amaka and able to book a meeting as soon as available.

Bear Trail Bikes

Comments: good

Pros:

customer service knowledge. very helpful they know the product

Cons:

time to get an appointment. it may take more than a day to get an appointemnnt

Product Support is Wonderful

Comments: Eliminated many journal entries

Pros:

Able to sort categories for sales comparisons

Cons:

I can't think of any negative experiences

Save Time and Money!

Comments: My CSR, [sensitive content hidden], was knowledgeable and helpful. She guided me through the integration and then volunteered to finish a part of the process that needed to be completed manually. She actually followed through and I did not have to waste time tracking her down. She was the one keeping me informed as processes were completed. It was refreshing to have a company and person who actually seemed to care about their customers. What an awesome experience, I highly recommend this service! Will L.

Pros:

Amaka saved me time and money setting up Square.

Cons:

I have not used it long enough, so far the service has been great!

Saves time

Pros:

Amaka's customer service is great! You can always expect to hear back from them within 24 hours, but usually it's a lot sooner than that.

Cons:

I wish you could see more information on the sync history page, like the amount of the sync. That would greatly help troubleshoot sync issues. Also, the integration seems to be interrupted often. I would like to see this happen less often.

Report back on training session

Comments: Excellent service and information. [sensitive content hidden] was incredbible!

Pros:

It seems really user friendly and will save a huge amount of time.

Cons:

Nothing at present

Amaka saved the day

Comments: Excellent customer service, fast to resolve issues. Good communication and keeping you updated along the way.

Pros:

Received wonderful assistance from [sensitive content hidden] after my integration was causing duplicate sales entries and throwing the Square balance completely out. Not having a background in finance I was really overwhelmed (I just help my husband out by doing his business accounts but am in no way confident) and having the support of Amaka who not only identified the problem but fixed it for me, was such a huge relief. They are extremely knowledgeable and so efficient, easy to speak with and friendly. I decided to sign up for the managed services option which I find to be quite well-priced and in my opinion totally worth the money as it takes a great deal of stress off me in no longer having to look after this side of things. Thanks Amaka!

Cons:

There is nothing about Amaka that I didn't like.

Amaka provides an integration that we need so business transactions between systems are seamless.

Comments: Very good experience.

Pros:

Works seamlessly behind the seams. When problems arose, the support was there.

Cons:

A little bit tricky to use / understand - not terribly intuitive.

Customer Service was amazing

Comments: We haven't had enough time using Amaka so am unable to make a formal review of the product.

Pros:

Customer service was amazing.