Perpetua Reviews

Amazing Product, Amazing Service

Comments: A+++++ Executive is extremely helpful, if I have a question about anything he responds within minutes.

Pros:

the velocity of my products increased by 200 percent as soon as I implemented Perpetua. Not only that, ACOS went down by nearly 30 percent. The algorithm is extremely intelligent and makes proper daily adjustments on my bids allowing my to be way more profitable than before I implemented them.

Cons:

there are absolutely no cons about this software

Best Advertising Platform for your Amazon Business

Pros:

Perpetua is an amazing advertising platform for agencies! The tools available to improve advertising efficiency is the best we have ever used.

Cons:

It would be great if the data was real time and not delayed for 2 days.

Dishonest Billing

Comments: I signed up for a month-to-month plan and then when they stopped providing monthly support and could not accommodate our growth to DSP when we moved on they charged me for another seven months of service. I attempted to remove my card from their system but they had already locked it down.

Pros:

The interface looks good and the people are pleasant

Cons:

Dishonest Billing and remove services that they promised to deliver

So Easy to Use

Pros:

The platform is so easy to use and so hands off. The campaigns are so easy to set up and once they are set up Perpetua pretty much does all the work for you.

Cons:

There isn't much to complain about. They could always have a bit more data regarding the campaign performance.

Stay Away! Terrible service, bad results way worse off by using them and do not trust them

Comments: Supposedly their "machine" does it all. There was no follow up and even though I wrote and told them things were way worse they said oh just wait because it takes a bit of time.... it continued worse for 10 weeks! On the second meeting the account rep wasn't sure what he or the system did "wrong" that my results were so much worse. I told him I wanted to cancel and he said yes, he understands it's obvious and the numbers dont lie. He said my subscription would be canceled/non renewed when my "trial" was over and no further charges.
I double confirmed with him in writing. I also confirmed on the Sellics site in their chat (because Sellics is the biller of Perpetua). They also confirmed in writing to me it would not be charged on their end because that came from Perpetua.
Then what did they do? They CHARGED me again! They put through a new subsciption. I am furious because they said oh that was a mistake and they would process a credit. It has been over 2 weeks and they still will not refund me the money, and I am getting no response and there are no telephone numbers either for Sellics or for Perpetua.
This is a FRAUD. I have spent so many hours many many hours and emails upon emails. Every aspect from the onboarding to campaign mgmt, attention, performance, to cust svc, to issuing me a credit terrible.
Also be ware they make changes to your existing Amazon campaigns so you will not be able to easily go back to them to reinstate when their campaigns dont work

Pros:

The idea of how easy it is to use is the lure, but it gave terrible results

Cons:

Bad experience thru and thru! onboarding took 20 days while they connect your account and they have issues connecting. Then on the first call you are surprised at how simple it is and think it will be great because the Perpetua rep on the call with you tells you that you are going to get amazing results, and that your sales will go up and your ACOS will go down, etc... DON"T BELIEVE THEM! In my 90 day trial my sales decreased 30%, net margin decreased 8%, conversion rate decreased 2% ad spend increased 4%. They will tell you everything is going to be better and what will happen is you will end up WAY WAY worse than when you started. Onboarding is terrible it took my account 3 weeks for them to set up. AND I was charged and paying while they were not providing me any service at all, also they would not extend my dates on the 90 day "trial" even though they did not have my account set up, so it's more like a 60 some day trial - that you are paying for already if you are coming from Sellics. Meeting with account specialist - he gives an easy and basic explanation for about 10 minutes and promises improvements and results. When I asked him "what if my account doesn't see these results you are advising, and ends up worse off". He said "that won't be the case"! What a LIAR - everything was worse with Perpetua my sales went down 30+% my net profits went down 8%! Conversion rate down 2% , my advertising spend went up 4%, eveything worse!

support is not answer my question

Comments: not very happy and very expensive soflware to pay every month compare to other like helium 10, only pay 300 and you can put ad as much as you can .

Pros:

i can set price low for ppc and i can start from there

Cons:

support is not good, and sometimes do not answer my question very frutrating . Sometimes wait too long

Waste of time & Money, App that doesn’t work.

Comments: I personally used perpetua for over 8 months time, it was hand down the worst product I have ever used and wasted money upon. They marketed the app so well and you will believe that it works, however the truth is it doesn’t work at all.

Pros:

Absolutely nothing , it was a horrible platform that wasted my money for an year and didn’t do anything.

Cons:

Again I hated this app, it doesn’t work

Terrible support and rude people

Comments: I used their service for 1 day and found 8 errors, the companies did not work correctly. I contacted support and in 48 hours they couldn't resolve anything. Apparently, their service is in beta testing. When I asked for a refund as the service didn't work as they described. They said they would not return anything. I will sue them as it is a scam. It's a terrible experience. How can you deceive customers like that, apparently they are making money on this. Do not work with this company under any circumstances.

Pros:

did not find any. this software in beta for a while and they charging money for nothing

Cons:

customer support I used their service for 1 day and found 8 errors, the companies did not work correctly. I contacted support and in 48 hours they couldn't resolve anything. Apparently, their service is in beta testing. When I asked for a refund as the service didn't work as they described. They said they would not return anything. I will sue them as it is a scam. It's a terrible experience. How can you deceive customers like that, apparently they are making money on this. Do not work with this company under any circumstances.

Bug infested

Comments: Excellent at first, now an absolute nightmare. I encounter bugs every day and some are serious. To the point that the Perpetua data is not in sync at all with the Amazon data. It seems to do its thing, regardless of what I want it to do. I have notified issues in the past. Support is great, but follow up on the issues is slow. This is in stark contrast with all the 5-star reviews with stellar experiences. My experience is a lot different.

Pros:

Ease of use - support - software interface

Cons:

Bugs plague the software, and solving them takes extremely long. Especially the brand and display ads are impacted. As an example today, I realized that Perpetua is even showing ads as paused whilst they are active in the amazon campaigns manager. I paused them in Perpetua some days ago, then realized Perpetua was not pushing that new state to Amazon. Subsequently, I paused them in Amazon directly, only to find out today that Perpetua activated them again ( I am not using any other ad software). Mind you, in Perpetua they are still shown as inactive. Although the interface works nice, it leaves you in need of updates and improvements that make lots of sense but seem to on a very long waiting list.

From sellics to perpetua

Comments: One day Sellics software migrated our account to Perpetua and they charged around 250 USD with NO trial and NO agreement. Just charged and that's it.

Pros:

One day Sellics software migrated our account to Perpetua and they charged around 250 USD with NO trial and NO agreement. Just charged and that's it.

Cons:

One day Sellics software migrated our account to Perpetua and they charged around 250 USD with NO trial and NO agreement. Just charged and that's it.

invaluable tool

Comments: Really delighted with the experience. Their help desk are really helpful, and always get back to me in good time. Clean, easy to use software.

Pros:

A clean and easy to use software. The way you can set a target acos, and it does all the leg work for you insofar as bid optimization is concerned – well, it's an absolute godsend.

Cons:

The only thing I'd suggest is that they include a few more instructional material on the difference between different types of goals. They explain it during onboarding, but it can be a bit tricky to recall all the minutae.

Great Product & Company

Comments: Seen my sales grow month over month all thanks to Perpetua’s help! Really great company and people!

Pros:

Really cool and cutting edge technology that helps me optimize my marketing efforts on Amazon.

Cons:

Really nothing negative to say so far. Perpetua is doing a great job!