17 years helping Singaporean businesses
choose better software
About Trustpilot
The best way for brands to collect reviews and build trust with customers is on Trustpilot, the world's most powerful review platform.
Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints.
Sometimes reviews are blocked or blurred out which makes me wonder what is actually missing.
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Filter reviews (1,177)
Decent tool to manage all reviews about my business
Pros:
Trustpilot has a very user-friendly UI and UX on their main dashboard. I also really like the UI design choice, for example the stars symbol, they look really pretty
Cons:
The tool is not powerful in letting me filter out and know for sure whether the reviewers are authentic people or just bots.
Trustpilot Response
6 months ago
Hi Mai, Thanks for sharing with us. We're glad to hear that you're enjoying the user experience with Trustpilot! If you ever think a review breaks the rules, you can always flag this for our team to look into. If they find that a review violates our guidelines, action will be taken. Thanks, The Trustpilot Team
I have received alot of trust pilots than expected and it is much easier to access these
Comments: Trustpilots are part of my incetive at work so I tend to make sure that my name appear on the platform and trust pilots work the same as google reviews
Pros:
The fact that a customer can mention my name and the whole world will know that I provided an efficient service
Cons:
One star especially when they close to my name
Trustpilot Response
10 months ago
Hi Avela, Thanks for the feedback. We're glad to hear that you're finding our platform to be easy to use when accessing your reviews! Thanks, The Trustpilot Team
Disappointing Service and Misleading Practices
Comments: As a customer, I expect a certain level of sincerity and professionalism from companies, especially those that promote genuine customer experiences. Unfortunately, my interactions with this company have been utterly disappointing, characterized by a lack of real communication and a failure to adhere to their own stated guidelines. I approached the company with a serious concern that directly contradicted their community guidelines. Rather than receiving a thoughtful response, I was met with robotic, automated replies. These messages, which were ostensibly translated into Danish, failed to address the specific issues I raised. It's perplexing and frustrating to receive a response in a language that suggests no genuine effort to understand my initial communication. Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices. It's disheartening to see a company talk about authenticity and customer engagement, only to hide behind generic, automated messages that offer no real solutions or acknowledgments of the problem. The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves. This contradiction not only undermines their credibility but also highlights a worrying lack of accountability. For a company that is part of a platform like Trustpilot, which is designed to foster transparency and honest feedback, this behavior is particularly concerning. It's essential for such platforms to represent companies that genuinely interact and engage with their customers. Unfortunately, this has not been my experience. In conclusion, I am left with a sense of profound disappointment and frustration. The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding its standards, I urge them to reevaluate their customer interaction strategies and start practicing what they preach. Until then, I can only advise others to approach this company with caution.
Pros:
Their website is fairly well-designed and easy to use.
Cons:
Untrustworthy business practices and kartel-like methods. Your score is greatly affected by your interest in buying the products to be able to build up positive reviews.
Trustpilot Response
last year
Hi Jacob, Thanks for taking the time to share this with us. While we don't love hearing that you haven't had the best experience with Trustpilot, we appreciate feedback in all of its forms. If you could leave us with more information surrounding your account, we can follow up with our team on this one and try our best to improve your experience. Thanks, The Trustpilot Team
Trustpot, my go to, reliable advisor.
Comments: Impressive. Have saved me several times from buyers remorse.
Pros:
Comes in very handy when making decisions about products or services.
Cons:
Sometimes it’s difficult to verify authenticity of the ratings given.
Trustpilot Response
4 months ago
Hi Jessica, Thanks for sharing! We love hearing that Trustpilot has been useful for you when finding trusted companies. Thanks, The Trustpilot Team
Waters of Customer Feedback
Pros:
User-Friendly Interface: The website is easy to navigate, making it simple for users to submit reviews.
Cons:
Potential for Biased Reviews: While most reviews are genuine, there is a possibility of biased or fake reviews which can mislead consumers.
Trustpilot Response
6 months ago
Hi Ashish, Thanks for your review. It's great to know that you're finding Trustpilot to be easy to use for reviews! Thanks, The Trustpilot Team
Trustpilot is a brand you can Trust
Comments: So far, my overall experience has been OK. I would definitely recommend them to Businesses looking for honest reviews.
Pros:
What I like best about Trustpilot is the fact that they make you go through a screening process to detour people from leaving fake reviews or trying to blackmail or bribe merchants.
Cons:
Sometimes they will deny your review, even if it’s honest without explanation
Trustpilot Response
6 months ago
Hi, Thanks for sharing with us! We love hearing that you've put your trust into Trustpilot. Thanks, The Trustpilot Team
Paid platform isn't worth it
Comments: Personally wouldn't recommend Trustpilot. It's a have-to-use in some cases but I wouldn't pay for it.
Pros:
Reliably trusted by the population as a source of genuine reviews.
Cons:
Very little accountable to help us prevent 1* reviews that were left by competitors or none-genuine sources. The paid plan feels like a big commitment for very little gain.
Trustpilot Response
3 months ago
Hi James, Thanks for getting in touch. We're sorry to hear that you're not loving your Trustpilot experience. We do do lots to protect our platform from fake reviews. If you see something that breaks the rules, you can always flag this in your B2B dashboard or directly to our Content Integrity team via our whistleblower form. If there's a specific case you'd like us to look into, please don't hesitate to get in touch directly via this form https://support.trustpilot.com/hc/en-us/requests/new. Thanks, The Trustpilot Team
Trust Pilot quite literally shows you everything
Pros:
I like that it shows a lot of options in a pretty wide range depending on what you're looking for.
Cons:
It also shows you things that are pretty irrelevant for what you search
Trustpilot Response
4 months ago
Hi Marnie, Thanks for sharing with us! We're glad to hear that you're liking using our platform to find lots of reviews. Thanks, The Trustpilot Team
Great Job 👍
Comments: Every time we want to know about a product or company, we visit Truspilot to verify that we are choosing the right one.
Pros:
They help us choose products according to the rating they get on their website.
Cons:
We have no complaints about this company.
Trustpilot Response
4 months ago
Hi Lourdes, Thanks for the review! It's always nice to hear that Trustpilot has been a useful tool when finding a trustworthy product or company. Thanks, The Trustpilot Team
Trust Pilot - 5 Stars
Comments: Good overall service that I am happy with.
Pros:
Good way to know and trust firms and businesses that may be used. A helpful way to understand what others are thinking.
Cons:
Very good service, but perhaps some reviews cannot be trusted.
Trustpilot Response
4 months ago
Hi Callum, Thanks for the review. We love hearing that you're finding Trustpilot to be a helpful way to read about others' experiences! Thanks, The Trustpilot Team
Trustpilot helped me
Comments: My experience was great with Trustpilot is one of my favorites it help customers and business owners maintain an honest review Tanks
Pros:
What I like about it is that it is available on many platforms and programs from different companies with very helpful reviews
Cons:
Maybe there are some Fake reviews on Trustpilot
Trustpilot Response
last year
Hi Karis, Thanks for sharing with us! We love to hear that you're finding reviews on Trustpilot to be helpful. Thanks, The Trustpilot Team
Everything is good with Trustpilot
Comments: What an amazing experience I had with her. She allowed me to evaluate products, applications and platforms by reading reviews and comparisons with the ability to share my experience with ease. Thank you, keep it up.
Pros:
What I love about Trustpilot is the possibility of getting a new vision of the products with ease
Cons:
Maybe the external appearance of the platform
Trustpilot Response
last year
Hi Figo, Thanks for the review! We're so happy to hear that you're loving your Trustpilot experience. Thanks, The Trustpilot Team
Trust Pilot is an essential tool for your customers feedback management
Comments: I find Trust Pilot a highly reliable resource where I can read opinions about services or goods. I feel that it also creates a sense of trust that I am able to have my customers write a potential product feedback. My rating is 10/10 and I continue to use Trust Pilot in the future both professionally and personal.
Pros:
The fact that I am able to stay on track of my customers experience in an easy way with an easily readable grading scale. I also use Trust Pilot when I am looking for a vendor of a service or product to see what others are saying. This feels like an extra layer of purchasing security which could save me thousands of dollars in the future by making the right choices.
Cons:
I have nothing negative to say about Trust Pilot.
Trustpilot Response
last year
Hi Angela, Thanks for the review. We love hearing that you've found Trustpilot to be an essential tool for customer feedback! Thanks, The Trustpilot Team
trust in trustpilot
Comments: great tool to keep your online presence number 1
Pros:
the best part with trustpilot would be as a business owner we rely on reviews trustpilot keeps you on track and notified of all reviews
Cons:
website could be more interactive with more tools besides the review management
Trustpilot Response
last year
Hi Jammi, Thanks for your review! We love hearing that you've put your trust into Trustpilot. Thanks, The Trustpilot Team
An effective ally against scams and crafty people
Comments: I have been using trustpilot for years, I am always looking for new methods of online earning and investment, the web is now a jungle that includes many types of worlds, good and bad, I use trustpilot mainly to be able to make a first online selection and to understand so which websites are more reliable than others. On many occasions it has allowed me to fall into guaranteed scams, in fact the websites were perfectly created and seemed to be reliable sites, but reading the reviews on trustpilot, left by unfortunate people who had fallen for it before me, I understood that instead it was a scam that would have cost me money and time. I must say that very often trustpilot, thanks to the positive reviews, has allowed me to discover websites that I didn't know. Fundamental division into categories to find new inspiration.
Pros:
I like the ease of use and clarity of the content.
Cons:
I don't like the lack of an app that can speed up smartphone research.
Trustpilot Response
last year
Hi Vincenzo, Thanks for the feedback. However, we do have an app! This should be able to be found in your app store today. We're also glad to hear that Trustpilot has been a useful resource for you to reference! Thanks, The Trustpilot Team
Functionality
Pros:
The most intriguing thing about trust pilot is the intetface. Easy to use and very engaging
Cons:
There is nothing least to like about trust pilot its a day saver.
Trustpilot Response
8 months ago
Hi Smart, Thanks for sharing with us! It's always nice to hear that our community is finding it easy to use the platform. Thanks, The Trustpilot Team
Alex Official
Comments: Yes, I've been using it for more than 2 years, for deep knowledge of URLs, Applications. Website, Web pages, for evaluation and use in my research work. I recommend it to everyone.
Pros:
The approach, the speed of the evaluation, the clarity, the correctness
Cons:
Everything is OK!You can see the author's professionalism
Trustpilot Response
last year
Hi Gheorghe, Thanks for sharing. We're glad to hear that you're enjoying your Trustpilot experience! Thanks, The Trustpilot Team
Aquire reliable review information
Pros:
It is very professional review platform. All reviews are assesed by the platform, hence only reliable review are very helpful. Resulting I know what to expect when doing a first time ordering at a company withour worrying about mal practices.
Cons:
Not applicable. I really haven't any negatieve experiences so far.
Trustpilot Response
last year
Hi, Thanks for the review! Thanks, The Trustpilot Team
Good and trusted system for reviews
Comments: Using it for less than half year. It's easy to implement but it's hard to uplift feedback score when you start from industry average rating (3.6 in my case)
Pros:
It's respected by many people. It's recognised in most organisations. It's important if you sell stuff on your own website.
Cons:
There are people selling positive feedback on fiverr and other platforms.
Trustpilot Response
last year
Hi Arnold, Thanks for sharing with us. We love hearing that you've put your trust in us! We do know that there are a few bad apples out there that are trying to misuse our platform as well as other review platforms, and our team has invested heavily in trying to combat review sellers. Thanks, The Trustpilot Team
Easy way to check
Pros:
Easy and fast to use. Clean intuitive wall
Cons:
Nothing..maybe more pics posted help better
Trustpilot Response
10 months ago
Hi Tiziana, Thanks for the feedback. We're glad to hear that you're liking using Trustpilot for reviews! Thanks, The Trustpilot Team
ZERO REVIEWS. Trustpilot = AWFUL experience from start to finish is an understatement! DO NOT USE.
Comments: TrustpilotAWFUL experience from start to finish is an understatement! DO NOT USE.1. No onboarding. I was left to figure everything out myself.2. Our account was set up incorrectly under the wrong company as we operate as two entities. It took 1.5 months to get it corrected and the subscription was useless during that time. 3. We were set up with stars instead of written testimonials as we requested. So I was told it’d be more expensive. This should have been told to us up front. Again, useless during that time. 4. We were given a link so that our clients can submit an UNVERIFIED testimonial. Why would we want that? This was not shared until after I cancelled cancel. 5. Since we’re Retirement Planners and our clientele are older or elderly and aren’t tech savvy enough to create an account after clicking said link so we have a ZERO conversion rate so we have gotten NO benefit from Trustpilot. 6. You get ONE notice of renewal that went into my junk and didn’t see.7. I was told that someone marked my account for non-renewal on 1.3.23 and yet that was not the case. They’re trying to say we renewed for an entire year.8. Today is 5.20 and I have reached out SEVERAL times since 3.2 to discuss our account with someone. It took over 1.5 months for our account manager to contact me.9. They don’t keep good records so they don’t have “proof “of they tell their customers.10. They don’t care about customer service or how it has impacted their customer.
Pros:
NOTHING. We got ZERO benefit from Trustpilot. Complete waste of money.
Cons:
My entire experience was HORRENDOUS from beginning to end. Even after I thought the end was over.
Trustpilot Response
2 years ago
Hi, Thanks for taking the time to share your experience with us and we're so sorry to hear that you haven't been enjoying using our platform. We will definitely take your feedback in and pass it along to the relevant teams to look into improving moving forward. Please know that all cancellations must be done within the terms of your contract. Thanks, The Trustpilot Team
Perfect for evaluating customer experiences
Comments: Highly recommend using Trustpilot
Pros:
Trustpilot is a reliable platform to receive customer experiences and feedback about products and services. Feedback management and surveys are a huge plus
Cons:
Trustpilot is a great platform to use and it’s ability to assess feedback is a game changer
Trustpilot Response
last year
Hi Sai, Thanks for sharing with us. It's great to know that you're finding Trustpilot to be perfect for evaluating customer experiences! Thanks, The Trustpilot Team
I like their customer service
Pros:
Easy to use, they have a great response time and helpful for the most part. We were able to verify if people actually purchased products from us and get some fake reviews dropped off.
Cons:
Our brand has a few companies under the same umbrella and it's frustrating we can't separate them out. Also, no control on who writes a review.
Trustpilot Response
10 months ago
Hi Sarah, Thanks for the review. It's great to know that you're finding Trustpilot to be easy to use! We will be sure to pass along your feedback to our team regarding separating companies under your brand to look into for the future. Thanks, The Trustpilot Team
Building Credibility and Trust with Trustpilot
Pros:
It is a platform that offers a valuable way to collect and display customer reviews, enabling us to showcase our commitment to quality and customer satisfaction.
Cons:
Pricing for advanced plans is on the higher side. The pricing structure should be more flexible to accommodate businesses of varying sizes and budgets.
Trustpilot Response
last year
Hi Vionah, Thanks for the feedback. It's nice to know that you're liking using our platform to showcase your customer feedback! Thanks, The Trustpilot Team
A well trusted reviwe platfrom
Comments: It is positive all round, it is so easy to use and so easy to check.
Pros:
It is a popular and used widely and it allows people to get a good idea of the companies they look up.
Cons:
Nothing, its so easy to use, I have zero complaints.
Trustpilot Response
last year
Hi Holly, Thanks for the review. It's great to hear that you're liking using Trustpilot to find reviews and trusted companies! Thanks, The Trustpilot Team