Cisco Unified Communications Manager Reviews

Best phone system ever, hands down.

Pros:

There's absolutely nothing you can't do with a Cisco phone system. It truly is the best.

Cons:

If you aren't familiar with the layout of CUCM / unity / UCCX then the initial timeline of learning can be skewed.

Cisco Unified Communication Manager (CUCM) 12.5

Pros:

Multi party conference, no distortion in voice, highly reliability, safe

Cons:

Good software, sometime TEC support is not up to the mark

Communication Manager Best Choice of Tomorrows Telecom Needs

Comments: its easy to use
Its easy to Configure
Its pride using CM 10 and CM 11 for MP and Presence feature

Pros:

1) Its HW Specific , it can be customized either to work on Appliance or in Virtual Environment 2)Main Advantage is that its Converged i.e. Voice and Data One One Single CISCO Network 3) Its Product Portfolio makes you to take immediate Decision either CM on Router or On Server or on VM. 4) SIP integration is Some What Tricky but stable 5)REAL Unified Communication Comes on Track When Presence , MP need to integrates and System Proves its Capability as VALUE FOR MONEY.

Cons:

1) System Should prompt to next Section and Next Section if to implement Features and Programming. 2) By making this it will be More Easy to implement fast and Compete other Brands

Cisco UCM remains the traditional option for voice over IP

Pros:

The Cisco UCM is built for purpose with hardware optimization for voip services. As with most cisco products, the architecture is resilient and applicable for high availability environments. The application is modular and rich in features. Rich CTI features also.

Cons:

The licensing of the features can be complex to understand. You may not know what is required for the functions you want until you talk to an expert. Not suitable for out of the box implementation. Highly trained personnel required to deploy.

Most powerfull IP Exchange

Comments: we have up to 400 braches and we were using exhances on all branches. if we need to make a change we used to make on all brances. now we are managing all phones and system with just a one screen which is located centralized.

Pros:

CUCM is very stable and powerfull system. it provides onsite and also multiside redundancy. you can manage whole phone via one screen. backup/restore process is easy to make. management and documentations are very good and you can find anything you need on cisco.com

Cons:

price is too high. making upgrade takes too much time. Administrative priviliges are limited.

Not a fan...

Pros:

Very reliable and has lots of features. Well know company with good reputation.

Cons:

We used this for years before moving to a cloud based phone system. The dashboard is super cumbersome and unless you are well versed in CISCO applications you will be completely lost. On top of that it is very expensive for yearly support and the such. We saved tons by moving away from this setup.

Reliable, appealing UI, and functionally comprehensive

Comments: Able to fully function in my role's capacity regardless of working from home or at the office.

Pros:

It delivers the things that I expect it to be able to do -- make calls, conference with colleagues -- and I have rarely heard of a colleague disliking the software. It is easy to use without any introduction, and this speaks to the

Cons:

It's hard to find something to dislike, given that I use it for fairly simple functions. There haven't been any personal instances of being unable to connect to colleagues, and I have never had a call drop.

It could be another alternative to Zoom!

Comments: I star to use this app when the pandemic starts. I use it for my French class and it's okay but for the moment I would ratter other apps

Pros:

What I love the most of this app is the feature Webex it's an app similar to zoom but somehow Cisco make it better

Cons:

I think they could improve The record feature to every participant instead of the host or something that help you to save your conference, because when you close it you lose it!!

costly but reliable and wide range of features

Comments: This is Enterprise-grade VoIP here, only significant improvement would be lower cost.

Pros:

It's easily scalable and has lots of great configuration and administration tools. My use case is limited but I understand that it has a very wide range of unified communications capabilities. The product support (Technical Assistance Center) is great too. Super easy to perform spot additions and changes once your deployment is already set up. Also, you can get as granular into individual device configs as you want.

Cons:

-Price (hardware and licensing) -Time to become familiar with GUI. Learning curve is steep.

Interesting take on hardware management

Pros:

this was a nice new utility we started using for our Cisco UCS platform. All in one mgmt app for our cisco hardware

Cons:

very difficult to learn the terminology and how templates were used and managed. Seems a bit clunky

Solid product

Pros:

For only $20 per month you get a solid web conferencing platform with easy-to-use administrative tools.

Cons:

Each license is a bit expensive given that you only get the basic features with each one.

More than just VoIP - A Powerful UC and Collaboration Suite

Pros:

Cisco Unified Communications Manager and its associated products (Unity Connection voicemail, Contact Center Express, etc.) provide a full suite of unified communications and collaboration capabilities. The solution can scale to from SMB to large enterprise and is highly flexible, allowing it to accommodate a wide range of business needs. The latest versions transition both voice and video communication onto a unified platform to drive the ubiquity of video adoption and impact the speed of business. Support for a wide range of endpoints, including PC, tablet, and mobile devices, allows for the adoption of collaboration tools by remote and mobile workers. The product is powerful and lends itself easily to fulfilling business goals.

Cons:

One of the primary negatives about Cisco UCM would be the cost, especially at smaller scales and when competing against a legacy TDM solution. Even for businesses that are driven primarily by cost though, the additional benefits such as integrated instant messaging, point to point video, and mobile device integration may prove to be enough of a differentiator to justify the extra expense. Organizations that are interested in managing their own solution will typically need to hire or have on staff a fairly high level engineer, though most IT people would be capable of learning how to handle at least basic moves, adds, and changes. The importance of solid solution architecture and maintenance can not be overstated enough.

Cisco Unified Call Manager Review

Pros:

CUCM has very strong redundancy mechanism which enable up to 9 Nodes in one cluster. You can integrate IM and Presence, Unity, Contact Center and Expressway Servers to this cluster without any problem. They work very coordinated together. The CUCM Nodes share and replicate their database continuously so that every change on any Node, replicate to the others. So you are able to manage all in one server's GUI.

Cons:

It is quite expensive by means of license and support. Also the IP Telephones are also expensive in comparison to market.

Great product with many useful features

Comments: overall good product and many different applications within the client to use

Pros:

maintenance and upgrades are usually not that time consuming. Easy transfer of regular phone services over to voip cisco phones for over 4000 employees. rarely experience any outage problems with the software. offers a wide variety of features to cover all or most communication needs. Bridge conference availability 2- 10 people to communi9cate at one time

Cons:

Lots of issues with the systems paging feature. Always having to perform maintenance to get paging up and working again. When network is not working the phone is not working. When participate calls in or hangs up the bridge does not provide any warning or alert tone. Not a way to lock conference call to not allow additional people to join. issues with jabber client are often

Cisco Unified Manager good for big deployment of VOIP

Pros:

Easy to manage alot of individual phones. Able to edit a group at a time or individual phones. Easy to make changes remotely and not having to physically go to each phone

Cons:

Alot of menus and options that can overwhelm users. Process to update firmware on phones is very cumbersome and time consuming. Some things needed to be done via CLI and not the web gui.

I am a system admin and architect

Pros:

The stability of this system is unparalleled. The granularity of management restrictions is incredible. This truly is the gold standard of enterprise voip systems.

Cons:

The upgrade process and licensing structure is labor intensive. Real time monitoring tool is clunky and difficult to understand.

It is good, no issues

Pros:

being able to sign in and change reps skills very easily. I like the Cisco Reskill tool.

Cons:

When someone signs in with the incorrect extension there is not an easy way to do a search by signed in extension. in our org the extensions go 111-111-1111, 111-111-1112, ect. Sometimes reps will transpose 2 numbers and it will not allow the other rep to sign in when their extensions being used.

Ive worked with UCM for years as a Cisco engineer and its still the only phone system I recommend.

Comments: Stability more than anything else. If the business relies on voice to work then this is all I recommend. Along with a CCIE to make it work right.

Pros:

It does what I want it to 99% of the time. When it doesn't support makes it work or makes me update.

Cons:

Supports is a bit to costly year over year and the cost of the system itself is far outside most SMB companies means.

Cisco Review

Pros:

Great software/phone for both inbound and outbound calls. Great for conference calls. Low maintenance.

Cons:

The software can be costly. Recommend for larger companies. Typically there are no problems unless you are performing an upgrade or making a major configuration change.

Cisco Review

Comments: Over all I think they are a good compony but all compnys need to inprove on things. They have come far with their stystems and I would maybe consider going back to them in ther future

Pros:

So some things of Cisco i think was a pro was the call quality. It was super smooth and did not have lots of delay.

Cons:

Our phones did not have good support for my bussness. The phones are bulky and hard to program. The screan is not backlit so it is hard to see if the lighting is in a dimmer setting. The wier to the phone had to be replaced three times over the few months i used it.

Cisco Review

Pros:

Cisco Unified Communications Manager is not a bad product. There's a lot of functionality there. Their tech support is good.

Cons:

The user interface can be confusing to use. Sometimes I find that I have to refer to the instructions when I need to use features that I only use once in a while.

The absolute best in software of its kind

Comments: very easy to communicate with inside team and outside customers and vendors while working remotely

Pros:

the features and functionality of Cisco Unified Communications Manager (UCM) are great for anyone who works remotely from their main office or travels frequently for business

Cons:

This is an expensive program, it can be cost prohibitive to most small businesses, if there was a lite or small business version available it could be more accessible to other users

Excellent VoiP product!

Pros:

With this product it is extremely simple to control multiple telephones within our company. It offers many benefits as far as incoming and outgoing conversations.

Cons:

Getting it set up initially within an office took seemingly forever and without step by step instructions, we would have never been able to figure it out.

Excellent tool that allows to perform several communication tasks in a single platform

Pros:

- The quality of its service is impressive. - Constant support for security vulnerabilities. - When talking about many users there are few who can compete with this tool. - The implementation is not complicated.

Cons:

- Too expensive for a small or medium business. - Sometimes it's hard to get some kind of online support.

Cisco

Comments: zip, zero, zilch

Pros:

Constantly goes off line. Is complicated to use.

Cons:

Cannot use anything while it has dropped offline.