CloudWaitress Reviews

I have been using it for last two months and its just great.

Comments: We can have our own online ordering and delivery set up to avoid huge percentage sharing with players. e.g. Uber Eats. Very flexible and customizable

Pros:

Best value for money. Great features and customer support. Best part it you can suggest a feature and track progress of your suggested features in development if its in high demand. Easy to use and developed by pros who are best at taking care of minor details which is easy to miss by other players in Industry. I tried it for free when I was trying it out as well as when I was setting up my menu. Once I was completely satisfied then I started using it for my business. Pricing is very reasonable.

Cons:

Being a new player it is still missing some desire features like analytics which I was told that is in to do list so I guess wont take more than few months before its get pushed. Compare to gloriafood promo engine is limited but still the amount of progess I have seen in last few months I guess they will be very competative with the big player in near future.

Thank you to create this platform.

Comments: Help my business to survive during COVID and still now my customers still happy to use it.

Pros:

Easy to use and helpful also the support team is quick and perfect on time.

Cons:

If this platform can link to my MYOB will be the best.I know it is going well with Xero but I use MYOB account right at the moment.So look forward for the new development that can support more on MYOB.

Great tool for the new world

Pros:

We found the interface very user-friendly and straight forward. When building a menu, tedious tasks like adding option groups to meal groups have been simplified, which is always very handy when time is an issue. Support was only required during printing set up and was done quickly and efficiently as well as friendly and helpful. By the creator of the system himself!

Cons:

I'm a bit of a computer geek and would love some more design tools and features. Great job all in all Chris, thank you very much!

Great product and they must have with any food business

Comments: Cloudwaitress has been great to work with, they are a great asset to my business and have given me the opportunity to compete with major third-party online ordering platforms at a fraction of the price!

Pros:

It’s very user-friendly and pretty much a set and forget system.

Cons:

There’s a little bit of learning with the platform but it’s a great platform because once you know what you’re doing you can modify it a lot to suit your business.

Good application for restaurant needs

Comments: Very user friendly & good value

Pros:

suits my needs, great support & well organized informative in orders progress

Cons:

Will not allow too must room for re-scheduling delivery or pickup timing

Overseas with Overarching Fabulous Customer Care

Comments: This is a product I highly recommend. The time difference ( Scotland) is not a barrier, in fact the opposite. You are dealt with personally and with care, on time and helpful. In total, it is a totally transparent product and will be a customer for life.

Pros:

Ease of use and the ability to customise your product or service option. Combining all types from collection, takeaway, dine in. It looks wonderful online and hugely impressed with software and service.

Cons:

Doesn’t integrate with my EPOS but to be fair, that is not CloudWaitress, it’s my provider as they have open API configuration.

Stop searching this is the ONE

Comments: I have been using all different platforms, this is the smartest and best value for money I have found on my extensive research. The customer service is incomparable, they were soo incredible, always happy to help, find solutions or build me a special way for my business to succeed!

Pros:

The system is super smart, it delays orders based on our instant volume of orders, it prints by itself and it is extremely user friendly

Cons:

I haven’t found one yet, it is just what I needed it

Outstanding product!

Comments: We as a company decided not to surrender ourselves to big online companies who ask for a greedy percentage of a razor sharp thin margin on a tough business, cloudwaitress does an excellent service and it is great value!

Pros:

Hospitality is going through a sudden and drastic change, the need for companies to reinvent themselves will dictate who shuts and who doesn't, cloudwaitress came in with a very elegant, simple to use and efficient way to help us redefine our operation! The system works like a clock, the features cover all needs of the shop, the ways to update and set your menu and settings are very user friendly, orders are flowing through! I also use some integrations that make this tool even more powerful! Had a question about a detail and used the help chat widget and didn't wait long for an answer from their team!

Cons:

I feel I still need to fully grasp what I have I'm hands in order to offer any constructive dislikes.

At table ordering - easy

Comments: Amazing! Great product and team for support

Pros:

Mentioning online ordering, QR ordering and catering ordering together in one system

Cons:

Not much really. Probably the limit of images you can have on 1 product

Amazing Product!

Comments: Great so far, system works great, assistance is very caring and the orders are flowiung through!

Pros:

Hospitality is facing drastic and sudden changes and companies are required to re invent themselves, cloud waitress offers and smooth, easy to use and efficient solution to this challenge. It's simple enough that even i can use but with high capacity. The features are very functional and the set up was a breeze.

Cons:

I haven't found anything that i don't like yet!