TriMed Complete Reviews

Trimed Review

Comments: I highly recommend Trimed Complete. They customize for your practice needs. They are constantly updating to make your job easier.

Pros:

Their response time. I don't have to open a ticket and wait 24-48 hours to hear from someone. Someone helps you very quickly. If they can't fix the issue right then, they keep you posted on the status of the issue.

Cons:

I miss the user conferences. Maybe they could set up Zoom. The Tuesday tips are very helpful, but I am more of a hands on face to face person.

Great Company to Work With

Comments: Our experience has been great. I would recommend Trimed for any practice!

Pros:

Trimed has been wonderful to our practice. What makes trimed the best in my opinion is the amazing staff they have behind the scenes. They have been wonderful to us.

Cons:

Certain features can be confusing but again with the help of their staff they made it easy to learn.

Great EHR but practice management is cumbersome.

Comments: Overall it has been great with a bit of a learning curve in the beginning

Pros:

The EHR is elegant, flexible, and easy to use.

Cons:

The billing and practice management module is cumbersome and difficult.

Masters in Pediatric workflow

Comments: They have been fantastic to work with. My team always receives the support we need and they are quick to implement our requested changes.

Pros:

We could not function without a Pediatric specific EHR. Since implementing TriMed, our nursing workflow within the practice has improved drastically. Administering immunizations and medications are a breeze and we can have multiple team members in each chart at the same time. Family charting is a godsend for Pediatrics!

Cons:

Getting our custom immunization schedule into the system took some work. It’s just necessary setup on the front end that has to be done. TriMed worked with us on this to get our custom practice schedule loaded into their system.

David vs Goliath

Comments: Their service is incredible. Top rate for helping us on board and keeping us satisfied. I'm not certain we would have received the same service from another EHR provider.

Pros:

Ease of use and speed at which TriMed support responds to questions.

Cons:

That is hard to say. No software does everything that you would like, but with TriMed, it covers a lot of what we were looking for at a lower cost.

Service, Service, Service

Comments: we have been with them nine years and would never consider changing. i know of other practices that have switched systems...i can not imagine. once the purchase is made, the system is in your office, and you have been trained, its all about the service. do you get immediate response, is the company upgrading its product and looking ahead, can they fix an issue that your individual office is having, etc. those are the most important questions and you can not get any better service than trimed. some of the people that trained us initially still work for the company so we know them, they know our office, our goals, our layout and workflow. it is helpful when you need a question answered, or a problem fixed.

Pros:

We like the software as it is easy to use. our new hire doctors have commented that the ehr was user friendly, and intuitive, and it doesnt take them long to get up and running. but lets face it, all electronic health record systems are designed to record health records. the thing about using this software is the company's dedication to service. it is far and away the best. i can get someone on the phone immediately if i have an issue that needs fixed, and trimed can even hop right on my computer if need be. additionally, if we would like a change to the ehr, an upgrade, or report something that seems too laborious, or quirky, they listen and sometimes can help with a system change or update, or suggest another way to get where we want. we like that trimed is coming out with new products as well. like an integrated telemed component, patient video on one side, and medical record on the other. it works great and all in time for covid. text messaging and emailing are integrated and we definitely have used the portal to our, and our patients benefit. tri med also puts out every tuesday a tip about some function of their software and how to use it. it has been very helpful in getting to know what exactly the system can do as there is always so much you dont know about your system. we have used a number of these tips to continue to improve the function of our system. trimed is always looking to improve their software to our benefit.

Cons:

if i have to pick something, and this may be just me, but the reports can be complicated to set up. its easy enough to get help on the phone, and i like that i can get a report on just about anything that i want it's just sometimes i have trouble picking the right field to get me the statistic that i want.

Dream EHR

Comments: It is amazing to have access to our system by cloud anywhere I go. I love being able to e-prescribe easily. Also, the e-prescribe automatically links patient's insurance without our clinic even putting that information into the system. I would recommend this product to any practice (big or small) as it is truly a great product backed with some of the nicest staff you will ever meet.

Pros:

We got lucky and chose the best EHR for our small practice back in November. Most of our population is pediatric and the templates are perfect for well visits and sick visits. Trimed was great about customizing the system for what we wanted and needed for our patients. We were able to train and launch Trimed Complete within a month's time all by zoom with the amazing guidance of Trimed's team. Even though our practice was small, they always made us feel important and like a priority. Once we were up and running we have had great support from their IT and they have gone above and beyond to help us as we have added staff to our clinic. If I was to ever start my own clinic, I would be absolutely confident knowing that I have the choice of this EHR.

Cons:

I have 0 complaints. Everything that I wanted to be changed, the staff was able to customize towards my needs.

Trimed Complete Review

Pros:

I have been using Trimed for over 5 years now, and it has been great! They are reliable and always willing to help whenever we have a question or offer a suggestion. I used a previous EMR system before this, and Trimed is a lot more user friendly. We are thankful for their support team who is always there to answer questions!

Cons:

Everything works great for us, no cons!

Sorry to end this software

Pros:

Customer support and ease of use. Any problems were always addressed promptly

Cons:

Not a lot to share here. TriMed filled all of our needs at the time.

Trimed ACTUALLY cares

Pros:

Customer service. Response time is quick. They work on issues quickly.

Cons:

Anything that I don’t like they can usually fix. I don’t like that allergies is not visible at all times. You have to click on patient name to see this.

Help when we needed it!

Comments: Just a few weeks into the pandemic we reached out to TriMed for help with a telehealth program. [sensitive content hidden] had us set up and ready for patient appointments within a few weeks and our provider was "seeing" patients. The customer service has been very responsive. We owe a lot to TriMed! Thank you!!

Pros:

This product is so easy to use. The customer service is fast and efficient. The price is right. Our patients find it easy to use also.

Cons:

I have not found any "cons" to TriMed.

Happy Customer

Comments: I have the privilege to work on many different EMR systems. TriMed Complete is hands down one of my favorites.

Pros:

The software has been extremally thought out in all aspects from checking patients until the claim is paid. the system is very easy to navigate and user friendly for providers and billing staff.

Cons:

I do not have any cons about this system.

Long Time User

Comments: Before I used TriMed I was on some nice paper charts but by using their EHR and office management softward (E-Medsys) I was able to reduce my staff and streamline office efficiency. Everything at all times was at our finger tips so that we were able to investigate and solve queries in real time without resorting to lengthy dives into the "bowels" of the software. The EHR software is very intuitive, well laid out, simple to use.

Pros:

Electronic Health Records can be the bane of the practicing physician. So many are nothing but a multitude of check boxes and take as much time to fill out as to actually see the patient (or so it seems). Trimed, which I have been using in one iteration or another since 2002, allows the user the flexibility of text while allowing the user to determine the # and frequency of the more standard scripted boxes. The text is infinitely flexible with the use of add on sub-notes. The office management module is intuitive and easy to use and was extolled by my staff to colleagues in other offices. I have always found the support I receive from TriMed to be as good or better than any other piece of hardware or software I've ever purchased.

Cons:

The superimposed monitoring for key performance parameters was difficult for me to set up and understand but I think that some of this is due to my having a small office and being reliant on my own abilities (not the greatest).

The Best EHR hands down!

Comments: Outstanding. I would recommend every practice from small to large to utilize TriMed because it is great, customizable product with GREAT PEOPLE throughout the company. I'm happy to shout their praises from the rooftops to anyone who wants to listen

Pros:

This EHR is totally customizable for your practice. We had 100% input from start to finish to implementation to daily use. We designed the workflow of the EHR to match our workflow in the office. The customer service throughout has been unparalleled by any service I have experienced across all service types. TriMed cares, and works hard to provide an EHR the way you need it for your practice. "No" was rarely ever heard during development. The display is intuitive and fresh. The e prescribing is seamless. The mobile app is improving weekly with new features being added, and e prescribing from the mobile app is coming.

Cons:

There is nothing to be dissatisfied with regarding this EHR.

TriMed For The Win

Comments: TriMed was incredibly easy to work with. They wanted us to be satisfied with the product and made all sorts of adjustments until they got it just right for us. They continue to address any issues or new ideas we have quickly and effectively.

Pros:

TriMed was easy to learn and intuitive to use once you know your way around. Scheduling is easy and you can view all appointments in an organized way on even the most chaotic day. Filling out paperwork on patients is quick, allowing for more time to be spent elsewhere.

Cons:

Nothing! I have enjoyed all aspects of TriMed

Easy to Use, All Inclusive and Reasonably Priced

Comments: VERY Positive. Five stars across the board

Pros:

The software suite is easy to use, and we quickly learned it. I love that the platform is all-inclusive and customizable based on our needs.

Cons:

Nothing to complain about, it's exactly what we need for our practice.

e-Medsys review

Comments: Our overall experience has been excellent. We are well supported. With the ever changing environment in health care (like Meaningful use, newer pay for performance programs, ACO's etc) it have been essential for use to have software and support that can support us as we adjust to these changes.

Pros:

We were an early EHR adopter and went through the process of choosing an EHR in 2005. The greatest Pro for e-Medsys is it's customization. We have been throughly impressed with the functionality and the ability of the product to meet our needs and change with us. Documenting visits is very efficient and the reporting abilities are robust. The system also has full functionality for prescription electronic sending (including controlled substances). When we have needs to document our quality initiatives and report quality measures the Trimed team have been great at using our EHR to help us track and report those measures. The dependability has also fantastic. As great as the software has been, our support has been even better. Trimed Technologies really seems to take a teamwork approach and full supports our software and hardware.

Cons:

There are a few very large EHR systems on the market that many larger health care systems use. e-Medsys has a smaller client base so it is not as well know nationwide.

Trimed more than meets our expectations....customer service is beyond compare

Comments: Our patients love their patient portals, ease of online scheduling, ease of new patient paperwork. My front office staff loves the efficiency of our software!

Pros:

Trimed is quick to answer any question/problem. You get to speak with a REAL person quickly and I feel they genuinely care about doing the best by their clients.

Cons:

I feel like the things I have not loved, they were able to change for me as soon as I brought it to their attention.

Great Product!

Comments: We run a pro-bono clinic for underserved individuals in low-socioeconomic regions, and they have been quite generous to help us with our programs. They have been very responsive to our questions and worked with us to get a program that would fit our needs. The software was very easy to implement, which was important because we have a volunteer base to help with treatments, and the therapists & students needed to learn quickly. We've had little to no issues with learning the system, even with those individuals who are not very tech savvy. The transition to telehealth has been relatively easy using TriMed- It's been extremely important during COVID-19, since all of our pro-bono treatments are now taking place online.

Pros:

It is pretty intuitive to use, and our occupational and physical therapists easily learned to use it. We have had wonderful support for any questions or issues we've had, and I have been amazed at how quickly they responded. They have been able to customize our forms to fit us- exactly how we wanted, and have been very responsive to any further modifications we needed. There were also no upcharges, which is great.

Cons:

This software seems to be very flexible, so any forms or features that we didn't have right off the bat, they were able to assist us in putting in place.

SO glad we chose TriMed's e-Medsys for our practice!

Pros:

The customer service is absolutely superb! The system is easy to learn, very functional and supported by an amazing team of professionals. None of the people in our practice as computer "geeks" so having people help us out so well from the get-go is wonderful. We are able to implement changes with just a phone call and have truly made this system "our own". We looked at many systems and none were as pediatric oriented as e-Medsys can be and we will not be looking for another system!

Cons:

Reports will do great things but sometimes it is harder for us to figure out how to set them up ourselves. But TriMed always will do them for us and save them so we can use them in the future. Otherwise cannot think of any downsides to using this system!

Awesome software for client engagement

Comments: Wonderful software and even better support team. I would recommend this product and company to any medical group out there. They truly care about your practice.

Pros:

This software has increased my client engagement by more than I could ever expected. Automated messaging is flawless and my clients love it. Their patient portal is the best I’ve ever seen. Customer support is the best I’ve experienced in the industry.

Cons:

I was hesitant about the price at first but the increase in client engagement has more than made up for the cost compared to my previous software. After a month or two of use I realized it is perfectly priced for all the features they offer.

E-Medsys

Comments: I cannot imaging entering into all of the current quality programs without this software. The reporting features are very customizable. The customer service that we get from our vendor with this software is exceptional.

Pros:

The functionality of this product is not limited. The ability to customize to meet the needs of the changing payment models is without a doubt crucial. The ability to connect quality clinical staff directly to the clinician has saved us time and effort. The customer service that comes with this product is still individual and not so big that you have to wait for days for help. This product is hands down the most forward thinking EMR and team that I have seen.

Cons:

The most frustrating thing is there are not tons of users in my immediate area. But our vendor has made it pretty easy for us to connect to other users.

Very Happy with our Choice of TriMed

Comments: From the very beginning, they have been there to increase our success. This was our first time opening our own clinic, myself as a physician and my wife as office manager, and TriMed went above and beyond to explain things to us. As we are growing and understanding the practice more, they continue to change things for us as needed.

Pros:

I am impressed with the ease of this software in my documentation. When I have an issue or a question or even a change needed, I can get in touch with someone in support quickly and they get right on changing it or improving it for me.

Cons:

There is not an obvious flaw to list here. We have had some things that have been wrong at times, but it is almost always a quick fix via an email to support or a phone call.

Highly Recommend

Comments: TriMed has provided us an EMR for documentation and e-prescribing for our telemedicine solution. I have worked with this company at a much larger scale for EMR, practice management, billing, and scheduling in a previous position. I will always choose TriMed for my software solution because they are reliable, adaptable, respond quickly, provide efficient solutions, and their customer support and super friendly staff cannot be replicated by anyone.

Pros:

The TriMed platform is very user friendly. Every physician I have trained on this platform has raved about it's adaptability and ease of use. Furthermore, there is so much customization that can be done which is just not available with any of the other larger named technology companies out there.

Cons:

For our current needs, this platform has everything that we need to conduct telemedicine patient care thoroughly and efficiently.

Excellent EHR

Pros:

TriMed’s customer service is unbeatable. We have the option to call or email their support team when we need help and they are always very pleasant to speak with. The digital check in tool is robust and saves us a countless amount of money not having to print out patient forms for each visit.

Cons:

Setup and implementation took around 10 weeks but they fronted that lead time to us. They use that time to learn your practice workflow and customize forms/templates so the wait is well worth it.