SmarterU LMS Reviews

Neovation is more than just an LMS supplier

Comments: We didn't want to be just another customer. Neovation treated us like a partner and has helped us grow by providing guidance and support. Their partnership is invaluable; they are always quick to respond when we need assistance. They even remember my name and ask about other things that are important to us, which shows their commitment to our success.

Pros:

Neovation’s SmarterU LMS was easy for us to learn and implement quickly, but complex enough to allow us to grow and do more as our ability increased. The customization allows our learners to see their store or a brand that looks like the one they’re working in.

Cons:

We know things are in the works to improve different language integrations, but not having a good built in course translation into other languages is something we wish was better.

A game changer for our learning needs!

Comments: •I've seen first-hand the positive effect SmarterU has had on our restaurants. We've been able to significantly increase our levels of service and commitment.
•We've given managers time back with videos, and we now know that employees are getting the right information.
•It's hard with young or inexperienced employees to teach them all of the skills. SU allows us to do that with the ability to cover all types of learning styles. Visual, reading, etc.
•Also, we've been able to reduce labor and food costs because employees have less ineffective training time. The result has been fewer mistakes, less trial and error, and higher quality food because they learn to prepare food the right way quicker.

Pros:

Easy to use Tailored to my needs Engaging The best support team

Cons:

I can't say there is any. Whenever I have run into an issue the support team has always been there to fix it.

Great customer support but the software is too much for a small business

Pros:

Lots of features for building a course, supports multiple languages, provides seamless transition between different types and formats of materials, has a good quiz maker. Fantastic customer service and support

Cons:

At the time their course builder design was not responsive which was the biggest frustration. Also it did not allow just cutting and pasting... so it was time consuming to retype everything. I also found that their LMS is more than a small business needs. If you have hundreds of employees then yes, this may be the way to go to administer training for larger organizations... But there's too much functionality which only complicates life for a small business or a small training company as it requires a steep learning curve

Very happy with this LMS!

Comments: We have been able to reduce manual data entry of training dates by using the reporting features. We have also been able to group employees by location, job title, specialty, etc.

Pros:

Speed, automation, reporting, Support desk

Cons:

Big learning curve. The account permissions, group permissions, course permissions, take a lot of getting used to.

Overall good product

Comments: Overall good LMS and easy to use now that I have been using awhile.

Pros:

Ability to build either a variety of medium's within the LMS

Cons:

Not very intuitive - took a while to learn and master Currently a bug with a certain report and no resolution for approx 3 months now

SmarterU Review

Comments: Great!

Pros:

Easy to use and navigate. Able to get any report you need. Tech support is very helpful

Cons:

removing a course from someone's profile can be a little difficult

Josh Flower Is A Champion

Comments: I am a new client, having recently signed a contract for the SmarterU LMS platform. Josh Flower has been my contact throughout our discovery process, as we shuffled through the landscape of LMS vendors. I found Josh Flower to be, hands down, the most attentive, genuine, personable representative I have come across in a very long time. The criteria for evaluating and choosing the right system for my organization were rigorous, and Josh was with me every step of the way; always providing timely answers and working with others at Neovation to dig into technical and functional details for me. He provided expert guidance and creative ideas, without overpromising. Josh is a true champion for Neovation and for SmarterU and was an integral part of my decision to choose SmarterU as our solution. He makes topnotch efforts to deliver high quality service to his clients.

Limited product, great customer service

Comments: I was really excited when I first started using SmarterU, it seemed so easy. Once I dove in, I realized that you have to do workarounds for everything. Their customer service is fantastic, though, especially considering they hear from us all the time. They always get back to us. One thing that they refuse to change, that drives me crazy, is how limited Admin rights are. I can't enroll a learner in a class if the class isn't the same as their "home group", as an admin I should be able to override these restrictions. I can essentially only enroll learners in the same things they can enroll themselves in, unless I temporarily change all of the settings for the course.

Great Product - A Clear Leader in the LMS Marketplace!

Comments: Great product. The team at SmarterU really helped us get our learning out to our global audience. They encourage input from their subscriber community, building our needs and ideas into a well planned roadmap of developments that delivers a continually evolving (and improving) end-user experience. The accessibility and responsiveness of the senior management, along with the effective and human approach the in-life support team gives us, makes SmarterU a clear leader in the LMS marketplace.

Has potential, but will wait and see.

Pros:

We haven't fully implemented, but it has features such as Libraries (knowledge base) and the ability to pull together Learning plans with both online, in-person and articles.

Cons:

I have not been extremely impressed with the support provided by the Implementation Manager. We have not yet implemented, but I wish there was a little more recommendations on setup and structure.

The SmarterU Team is Terrific

Comments: I think SmarterU would be the perfect tool to bring both your sales presentation and your training to potential and existing reps. Simply put, it works! The modular nature allows reps to pick out from the training and reference library what they need, when they need it. Also, the team at SmarterU is terrific at translating your knowledge base into training modules that deliver the content in an easy to use format that really enhances both comprehension and retention.

Our Official Records for Safety Training

Comments: SmarterU proved to be a very helpful tool during our recent regulatory audit. It's become our official records for our safety training. The Learner Report really helped us to demonstrate our training records to the inspectors. We have all six of our Safety courses all on SmarterU now, even classroom courses. It has made our training, record keeping and now our recent audit a lot more simple and organized for everyone involved.

Fantastic platform and support - strongly recommended!

Comments: The SmarterU team are a pleasure to work with. They provided us with an amazing tool to automate our training processes. They have taken the time to understand our business needs, provided guidance on the process of implementing online learning and have kept us on track when we get distracted with the shiny objects of what we "could" do. They don't just listen to feature requests, but actually deliver them. Fantastic platform and support - strongly recommended!

Awesome LMS

Comments: After looking for a LMS system for 18 months we chose SmarterU. We have had an excellent experience from the start.
Josh and his team have been very quick to respond to any need we have had in rolling out our online Food Safety course.
The frequent updates and program enhancements have all been excellent.
With a full list of great features and their commitment to excellence in everything they do SmarterU is a SMART choice.

A Very Positive Experience

Comments: I started working with the SmarterU team about two years ago while transitioning a client's e-learning platform to the SmarterU LMS. I was immediately impressed with their knowledge, their ability to understand my client's unique challenges and provide solutions. Working with SmarterU has been a very positive experience, so much so that, when I offer e-learning as an option to my clients, I know exactly where I'm going.

Easy coursework guidance

Comments: I would recommend this medium to employers looking to move new recruits through training.

Pros:

SmarterU allowed me to navigate through many different levels of onboarding tests for employment.

Cons:

Sometimes a bit cumbersome, but only in the initial learning curve ways.

Very Responsive to Customer Needs

Comments: I cannot tell you how pleased we are with the SmarterU system for our internal use. The learning plans are fantastic, and for the first time in a very long time we have a handle on our internal training and records! The automation of it all was more than I dreamed of. Additionally, the support team is great and, as a business, SmarterU is very responsive to customer's needs.

innovative solutions for online training

Comments: I've known the SmarterU for team over 7 years. During that time, I've seen firsthand how they can develop and deliver innovative solutions for online training. I was so impressed that I referred SmarterU to BNI Canada and they are blown away. Got training pain? SmarterU can help!

Fabulous Customer Service

Comments: Heather and Chris on SmarterU's Client Success Team are FABULOUS at customer service, getting back to clients quickly and efficiently, and helping out whenever needed.

Loving Our SmarterU LMS

Comments: Loving our SmarterU LMS. Thanks very much to the team for consistently responding to and resolving our issues quickly, and for continually growing and improving the user experience. We absolutely made the right choice when we decided to work with SmarterU!

It's Been Amazing

Comments: It's been amazing. This process has been so easy, and we're so excited that we're looking for more money in our budget to get more course work done. SmarterU has been a great system for us, but most especially the customer service.

I Can Always Count On SmarterU

Comments: I've worked with other systems before and I've never come across a system that is so focused on their customer and upon continual enhancements and development. Their graphic design team is great. Their support team is great. I can always count on SmarterU for a quick response and additional help when I need it. I highly recommend them!

Great User-Friendly Program

Comments: Great user-friendly program, and the support staff are friendly and helpful.

Professional and Helpful Team, Happy With The Product

Comments: The SmarterU team have been very professional and helpful. I can easily and happily verify their understanding of eLearning technology, pedagogical concepts, and overall team personality. I am pleased with the product they produced for us. I endorse the SmarterU team!

We Love SmarterU

Comments: Solid platform, good customer service, strong relationship and constant improvement philosophy. We love SmarterU, and we are now also BinaryCanary clients as well.