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Patriot Payroll Reviews

4.8 (3,519) Write a Review!

About Patriot Payroll

Basic Payroll: $17/mo + $4 per employee or contractor. Full Service Payroll with tax filing: $37/mo + $4 per employee or contractor.

Learn more about Patriot Payroll

Pros:

The automation is useful - integration into QuickBooks. Calculations of payroll, automatic handling of tax filing and tax payments are a joy.

Cons:

Frustrating to have a long delay - "bank days" from entering payroll to pay date/direct deposit. Since all electronic transactions, makes no sense that weekends are excluded in that timeframe.

Patriot Payroll ratings

Average score

Ease of Use
4.7
Customer Service
4.8
Features
4.7
Value for Money
4.8

Likelihood to recommend

9.3/ 10

Patriot Payroll has an overall rating of <span class="">4.8</span> out 5 stars based on <span class="">3,519</span> user reviews on Capterra.

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Filter reviews (3,519)

Hadasseh
Hadasseh
Human Resources in Nigeria
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Patriot Payroll

5.0 last year

Comments: My overall experience with Patriot Payroll has been positive. The software streamlines payroll processing, it simplifies tax compliance, and offers user-friendly features. It customer support is reliable, and it's particularly well-suited for small businesses seeking an efficient and cost-effective solution for managing payroll tasks.

Pros:

what I like about patriot payroll, it is time saving, user-friendly, cost effective and Tax compliance

Cons:

I observed Patriot Payroll lacks advanced HR features like performance management and benefits administration, making it primarily suitable for basic payroll needs.

Chris
NA in US
Real Estate, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Great and Reliable

5.0 3 weeks ago New

Comments: Fantastic, never had any issues. Have been using over 6 months.

Pros:

reliable and easy to use, never had any issues

Cons:

sometimes a little difficult to find what I am looking for

Fernando
Administrative in Spain
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Patriot Payroll makes payroll a breeze with its easy setup and user-friendly interface.

3.0 3 months ago

Pros:

I love how simple and straightforward Patriot Payroll is to use. It saves me so much time!

Cons:

I wish Patriot Payroll had more robust reporting features, as the current options are somewhat limited.

Ashley
Owner in US
Accounting, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The BEST payroll software ever!

5.0 3 months ago

Comments: Amazing is really the best word. Even when I just have a simple question because I am unsure of something, they are always so kind and helpful, never making me feel less because my question may be "dumb".

Pros:

Patriot's customer service is HANDS DOWN the BEST customer service I have ever experienced in my life. Every single person I have ever talked to has been helpful and kind! Their software is also super user friendly!

Cons:

I can't really say that I have anything that I dislike. I have run into an issue with one of my client's (based on their service industry), but even with the problem at hand, Patriot has been amazing at coming up with interim solutions while they work on a permanent fix. I dislike the issue, but really can't complain since they are rectifying it!

Marshall
Treasurer in US
Primary/Secondary Education, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Happy Ohio payroll customer

5.0 2 months ago

Pros:

It is very easy to set up and saves a good deal of time over running payroll manually. When combined with Patriot's accounting software, journal entries are automatically made based on payroll entries. The price is also relatively affordable and is great for businesses in Ohio in particular as the software can process federal, state, and local taxes on your behalf.

Cons:

When combined with Patriot Accounting, the payroll journal entries are automatic but do not always match the exact dates that cash is withdrawn from the bank account.

Michael
Physician and CEO in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Very good software with excellent customer service

4.0 2 months ago New

Comments: I had one issue that was resolved quickly & fairly.

Pros:

Ease of use; easy interface; customer service

Cons:

Time to set up the payroll; needs a "quick start" guide.

Michelle
Bookkeeper in US
Restaurants, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Patriot is Affordable Convenience

5.0 2 months ago

Comments: Extremely happy with the service they provide for the monthly fees. Nice to have a service that won't crush you in fees.

Pros:

I like the user-friendliness of this product. You do not have to have much payroll experience to be able to use this product. If there is something you can not figure out, the customer service rep will help quickly and efficiently. It is definitely a good value for the amount they charge. I would recommend to anyone looking for a company that won't break the bank.

Cons:

There are some functions that are not available with this software, which can be done with other companies. Sometimes that is agitating knowing something can be done if we were with another company. But I guess there will be some things missing at such an affordable monthly price point. You have to weigh your options. Also, since they service every state, sometimes I question their advice for my state - specifically. So, a little extra research may need to be done on your part. But like I said, it is still a great value.

Derrick
Part Owner in US
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Quality Payroll Service Software with Great Customer Support

5.0 2 months ago New

Comments: The overall experience is very good. The customer service and sales experience is always on point and very helpful. Our small business was with Patriot Software through the venture capital bank collapse, and although Patriot software was involved, their commitment to providing support, transparent communication, and ultimately lessons learned was a huge confidence booster in the quality of the people who make up the company.

Pros:

Patriot Payroll software is a great value for small business owners. It provides great customer service and high quality payroll management software and a very good price for what you are purchasing.

Cons:

The payroll software simplifies the payroll experience as much as possible, but running payroll is a complex task. It is not Patriot's fault as much as the challenge of the web of legal and tax requirements from three levels of government.

Ross
Office Manager in US
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent Company

5.0 3 weeks ago New

Comments: Excellent overall. Would definitely recommend.

Pros:

Very easy to use. When issues have arisen they have been dealt with very quickly and the customer support staff have all been pleasant to speak with.

Cons:

The QuickBooks integration could be better

Kelli
Office Manager in US
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Patriot Full Payroll Service is Outstanding!

5.0 3 weeks ago New

Comments: Patriot full-service payroll is a lifesaver to me in my job position and for our company! The ease of use and the customer service are outstanding.

Pros:

Ease of use and customer service is outstanding!

Cons:

I would like to be able to add a different pay period to a company after the company is set up. I need to add a pay period of once every three weeks and I am not able to since the company is already set up.

David
Director in US
Warehousing, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Patriot Payroll is the best move I've made in a long time!

5.0 9 months ago

Comments: The Patriot Payroll staff is AMAZING to work with! [sensitive content hidden] has been my guide and coach all the way through. Every time I call with a question, [sensitive content hidden] answers it easily and walks me through to be sure I get what he's teaching me. I can't state enough that Patriot has been a game-changer for me in my office workload. Every month, every quarter, I'm saving HOURS of manual work that I can now apply elsewhere.

Pros:

I love how easy it was to switch my payroll from an annually purchased in-house software package, to the Patriot system. I love that I no longer have to open a file, save a backup, and process each employee individually, print tax reports monthly, quarterly, and annually. I wasted so much time in the past. Besides being easier, this payroll system is actually less expensive in the long haul for hours of work saved.

Cons:

Having to modify my in-house record keeping on Quicken software. I'd been set up for my manual payroll previously, with automated entry system in quicken. I've had to modify that process over time to be sure and track my tax payments. Not a huge deal, more of a process of transitioning from one system to another. Still a WHOLE LOT EASIER to manage than all the work I did before.

Valerie
Owner Operator in US
Apparel & Fashion, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Such a relief!

5.0 7 months ago

Comments: Overall very good. I went back and added this feature a couple of months after I had started the accounting program, adding it in later was somewhat of a struggle as it caused a few glitches in the system. But with the help of patriots employees, we got it all worked out, and it has been great!

Pros:

I love that they keep me informed, I know just how much is coming out of my account for employee taxes and when. They make the process so easy and it really is such a relief to know that it’s not only done but most importantly that it is done correctly!

Cons:

I wish there was more information about pay periods, such as how to set it up. I have struggled in this area .

Margaret
President in US
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy Software Program

5.0 5 months ago

Comments: Overall, Patriot is a great, easy to use, accurate payroll software system and we have been very pleased.

Pros:

Patriot Payroll is easy to use and I manage only salaried employees without overtime and we pay semi monthly for an employee and monthly for another. I set both employees up once a month and everything else is taken care of.

Cons:

I would like a reminder to set up payroll. I have missed setting up a payroll once by accident. Some type of reminder system would be helpful.

Dyan
Director in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great payroll option for a small company

5.0 6 months ago

Comments: It's a very simple, easy to use program, that makes payroll a snap.

Pros:

It's much less expensive, and simpler that Quickbooks. I was able to get a live person on the phone when I needed support.

Cons:

I've had issues entering vacation hours because my employees accrue vacation every 2 weeks. I'm not able to track that properly in Patriot

Stephen
Director in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Long Time Small Bus Owner Recommending Patriot Payroll

5.0 10 months ago

Comments: A long time user who appreciates the efficiencies it offers. I've felt confident each quarter and end-of-year when taxes have to be paid that I can easily retrieve the necessary data so it can be done right.

Pros:

The support stands out - I'm a big chat fan and questions can be answered quickly that way. Support people obviously well trained.

Cons:

They sprung a major price increase without notice a while back, where the cost went up by a much higher percentage than you would expect from a software provider (Quickbooks Online for example).

Linda
Manager in US
Airlines/Aviation, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best out of three companies

5.0 4 months ago

Comments: Customer service is great! I’ve used three companies … left Patriot for a cheaper price and learned the hard way that you get what you pay for and came back to Patriot. The other company (1st out of 3) had horrible customer service.

Pros:

Ease of use. They reply promptly with any questions and work to make sure I understand resolution

Cons:

Some interactive details could be tweaked but I’ve seen many improvements already.

Lisa
Finance and Compliance Officer in US
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent software!!

5.0 3 months ago

Comments: Our company has used Patriot payroll for the last five years and love it!! We are adding the accounting services very soon. Their stuff is knowledgeable and always friendly. Patriot has made the process of setting up, reporting, and managing payroll super simple. Don’t look anywhere else for a solution.

Pros:

Simple interface, easy to use, and knowledgeable personnel when calling to get help.

Cons:

Cannot schedule a recurring payroll or multiple weeks at a time.

Velda
CFO in US
Building Materials, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best Payroll System out there

5.0 last year

Comments: My overall experience since day one with Patriot has been very positive and if i have any problems with any employment agencies, they handle them right away and i have no more worry and fear of forgetting things. I'd recommend Patriot to any small or large business for maintaining their payroll needs.

Pros:

I love Patriot Payroll because it is very easy to use and to understand. I had a hard time keeping up with all the necessary paperwork monthly and quarterly for tax purposes and Patriot took that worry away from me and I'm forever grateful!

Cons:

I can't find anything, yet, that I do not like about Patriot.

Erika
President in US
Medical Practice, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Patriot Software is Excellent for small business

5.0 last year

Comments: I am so glad I chose Patriot software. I have already recommended it to another small business that uses it. I am lucky I choose it.

Pros:

Easy to run and adjust payroll. Complete Tax withholding and send it to taxing agencies. Reports for CPAs and financial planners are super simple. The customer support is outstanding!

Cons:

At this point the more I use it I find almost no cons. I use a lot of the reports but forget what does what at time.

Patriot Software Response

last year

Thanks for the terrific review Ericka! We hope to have you as a life-long customer!

Rachel
Owner in US
Accounting, Self Employed
Used the Software for: 2+ years
Reviewer Source

Best Payroll System Available

5.0 5 months ago

Comments: Top notch, very reliable payroll system, excellent support team!

Pros:

Patriot Payroll has made it easy to grow the payroll side of my business. Patriot Support has a tremendous team that is very responsive whenever I or one of my clients calls or uses chat. IF I experience any issues, its usually because I or one of my clients have done something incorrect. Patriot Payroll is very, very reliable and a great and cost-effective system for my & my clients.

Cons:

Nothing comes to mind, I love Patriot Payroll!

MIriam
Admn. Asst. in US
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Payroll done in a few clicks!

5.0 9 months ago

Comments: I am very pleased with Patriot Payroll, I have no complaints at all. I have never had any real issues with it.

Pros:

You do have to enter all the necessary information in before you can use Patriot Payroll, that was something that had to be done. How much our state and federal taxes will be and coding the companies correctly, but I did receive online help for that and didn't take to much time but after that I have literally had to do nothing but enter the time, we are on direct deposit so I don't have to print any checks.

Cons:

Just setting it up there were somethings I didn't know how to do but your online help got me through it.

Barry
practice owner in US
Medical Practice, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Patriot Software payroll processing does everything I need at a reasonable price

5.0 4 months ago

Comments: See first answer above: it describes my introduction to Patriot Payroll and my experience using it.

Pros:

I have 1 part-time employee and process 2 payrolls/month. The payroll processing fees charged by my previous company had increased by a factor of 3 after my first year with them, so I began to look for alternatives. Patriot Software has chat support online M-F and I began asking questions about their services. I was immediately impressed with the quality of their support: all questions (and I asked a lot) were answered immediately, courteously, and correctly. So, I decided to start working with Patriot. The cost of payroll processing was about 25% of my previous service and the service itself is excellent. Setup takes some time and effort, but, again, any time I had a question it was immediately answered.

Cons:

I can't think of anything. I have been working with them for 2 months and I seriously have nothing but praise for their whole payroll operation.

Amanda
Office Administrator in US
Financial Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Review of Patriot Software

5.0 3 months ago

Comments: We're very satisfies with Patriot Payroll and hope to continue using this service.

Pros:

The portal is very easy to navigate. If I need assistance, there is always someone who is there to assist with my inquiries. They also acknowledge our correspondence in a timely manner.

Cons:

At times there are over-payment on tax assessments for NJ.

Marie
Co-founder in US
Renewables & Environment, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Very happy customer

5.0 last year

Comments: It has been great. User interface, customer service, , all have been direct, clear, and super easy.

Pros:

The platform is clear and easy to use, and data is easily accessible and available in many formats. The price is affordable for my small business, and is not gouging us with basic services.

Cons:

I have appreciated the email heads up for when banks are closed and payroll needs to be done a day earlier, but I didn't receive one for the week of Thanksgiving and ended up needing to do a wire to get direct deposit in time. I wish there was some sort of automated notification for processing payroll that Patriot could add to my calendar and update for when payroll is shifted

Missy
President in US
Government Administration, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Patriot Payroll Easy to Use

4.0 8 months ago

Comments: I have had great experiences with Patriot Payroll. Customer service is responsive and helpful.

Pros:

Easy to use and the customer service is top notch.

Cons:

There is no automated feature for businesses who have all salaried positions. So the payroll amounts do not change, but I still have to physically go in and create and approve the payroll.