ScheduFlow Reviews

Easy of use scheduling software

Comments: I'm using this software for my technician's appointments. It has been really good for my use so far. It's really easy of use, and it's nicely built. Support has been really helpful in solving my problems in a really decent time.

Pros:

Easy of use Very clear Good database Online backups

Cons:

No mac version They took off some functions like the dates with appointments in bold It's twice the price than what I was paying for the last 5 years

Affordable and Easy To Use.

Comments: Program is easy to use and has a lot of great features. Super fast customer service and friendly too.

Pros:

Love the way you can keep track of your appointments!! The ease and use of scheduling is an awesome feature. Customer Service is supportive, and caring.

Cons:

Really don't have any complaints, great product. Maybe once in awhile loading time takes awhile.

Use of ScheduFlow in our Orthodontic office

Comments: We've been using this software for the last 3 years or so through the cloud from our multiple office locations and have been generally pleased with its ease of use, accuracy and secure access. It's reasonably priced for a small operation like ours but easily scaled up as needed. It's relatively easy to configure the look of the schedule to individual needs and permits numerous variations...more than we can use but its good to have the choice. The function allowing a mobile device to be used cannot apparently be initiated entirely online in real-time which is a bit frustrating as is the sometimes difficult to reach "help". We were somewhat surprised over the recent December holidays that we were unable to reach a person who could help us deal with the replacement of one of our PC's that malfunctioned with a mobile device. While we came up with an alternative, by the time "support" got back to us our needs had changed again so it wasn't a smooth process bringing devices on and off the licensing function in this case. It is not always this way but superior customer service would not have allowed this to happen and we have been good long-term customers. Overall, this program works very well as designed and is a good value for any small to medium business...and superior to other competing products of which we are aware.

Awesome!

Comments: The customer service is amazing! They are quick, always available, friendly, easy to understand, and didn't waste my time with features that we didn't need. I was told that something I was looking for was in development and am excited for the innovation this company releases.

Pros:

This calendar has amazing features and has saved us time with our scheduling process.

Cons:

I wish there were more customization with the labels.

Great Product and Great Customer Service

Comments: At Neurotherapy Northwest we have been using ScheduFlow for over 5 yrs. As a small mental health practice it is an affordable scheduling solution with a lot of power and easy to use. Duoserve's customer service is quick to respond to any question or problem. We highly recommend ScheduFlow.

Pros:

Easy to setup and use. Minimal training needed. Great customer service.

Cons:

A local backup option would be nice just in case we lose our internet connection.

Very good scheduling software

Comments: It's very easy to schedule appointments and technicians. Reports are clear and contain every information we need for our clients. I would recommend this software anytime.

Pros:

Easy to use, great reports, great customer service.

Cons:

No mac version, some functions have been taken off the software such as bold dates when there are appointments on that date.

Used across our organization

Pros:

Ease of use, simplicity. We choose this as an alternative to far more expensive software. It saves our dealer group thousands of dollars every year.

Cons:

We really don't have any complaints. We've rarely had an issue in 5 years of use in 3 locations. When we have had an issue it was promptly resolved.

AWESOME!

Comments: AS A SHOP MANAGER IN A HIGH VOLUME FAST PACED AUTOMOTIVE REPAIR SHOP, I WAS LUCKY TO STUMBLE ACROSS THIS GEM! IF ONLY I HAD FOUND THIS YEARS AGO. I AM ABLE TO SCHEDULE ALL MY REPAIR TECHNICIANS EFFICIENTLY AND TRACK SALES AND LOST SALES

Pros:

EVERYTHING ABOUT THIS SOFTWARE FROM A TO B IS JUST ABOUT PERFECT. THE EASE OF SET UP, USE, AND CUSTOMER SUPPORT IS JUST ABOUT A TEN. SIMPLE EFFECTIVE EASY TO USE SCHEDULING . I HAVE BEEN RUNNING A REPAIR SHOP WITH THIS FOR OVER 2 YEARS NOW . THANK YOU DUOSERVE. JUST ONE OF THE MANY GREAT PRODUCTS YOU OFFER

Cons:

NOTHING COMES TO MIND. IN FACT I WOULD BE LOST WITHOUT THIS PROGRAM. MY ADVISE IS TO DOWNLOAD THE FREE TRIAL AND GIVE IT A TEST DRIVE. IF OU ARE IN NEED OF SCHEDULING SOFTWARE THATS IS EASY TO SET UP, USER FRIENDLY, THIS IS THE TICKET

Definitely Give ScheduFlow a Try

Pros:

There's a reason why everyone gives ScheduFlow such high reviews. It's great. I appreciate the seamless integration between the Windows and the internet. They've been around forever (by internet standards) and it shows. Plenty of improvements and updates along the way.

Cons:

Even though there are constant improvements, it's frustrating that there always seems to be a couple of glitches. I guess that can be true about most software out there, but it's still frustrating when you experience it.

Very good organization software

Comments: Very good for organize You own schedule/time management.

Pros:

This software have a lot of good and useful features. You can manage Your schedule very easy. Extremely useful feature is that you can access it also from your mobile phone.

Cons:

There is missing option to print your schedule that you made.Also this isn't yet available for MAC and Iphone users.

Got Scheduflow?

Comments: there is only one issue we needed solved, and Scheduflow solves it.... SPEED. Thenprohram is easy to use, making appts quick to make/modify at the POS.

Pros:

I learned the UI in 10 minutes top to bottom. I was able to train all the employees quickly on using the mobile version to control their own scheduling. Soeed of bookings at the POS is key for us, and Scheduflow is the best way to go. Easy to read color blocking, mobile versatility, pricing..... its all there!

Cons:

I dont really have "cons"... more of a wish list of future additions. I would like to see the ability to add an auto email to appt contacts so the program can send reminders we can set up. I would also love to see a photo option where a cam can integrate in and be used to add a photo reference to the appt spot. lastly, I would like to see a way to isolate individual employee catagories and show a quick list of available appt spots at a glance rather than doing a full weekly search.

Great Review From Mary

Comments: Great support today getting up and running and not too expensive to use for keeping track of appointments

Pros:

We use this for viewing our appointments and ensuing that we do not overbook or book when on holidays or courses

Cons:

There is no alert when we are away on our cell phones to keep us informed of our new appointments.

Office Manager

Pros:

The ability to create and color code each employee and each type of service. This makes it easy for us to look at the scheduler and know exactly what the employee is doing based on the color as well as the status of the actual service call. It is very reasonably priced for all that it offers.

Cons:

We would like to to be able to integrate with QuickBooks and read our customer base so that we would not have to enter customer information twice. We would also like to see that the software become available for Apple computers. We have recently switched to Apple computers and as of yet have not found a program that works as good as ScheduFlow within the Apple apps. Therefore we have both Apple and Windows computers at the desk and this is cumbersome.

Scheduflow review

Comments: I find it frustrating that I can't seem to speak to anyone ever. When we have a billing issue or need assistance, it seems like it takes a long time to get a response back. In the spring I had sent a request because I wanted to add another license to our account. I never heard anything after two emails to Duoserve.

Pros:

We have two locations and the software enables us to book appointments for each mechanic from both locations.

Cons:

The software is great. My concerns are with the support.

This has been a great product for our business.

Comments: The ability to schedule appointments across multiple computers and users.

Pros:

The fact that every computer is linked together and appointments instantly pop up. A user in the front of the business can schedule an appointment for a user in the back and never have to tell them. Also, reminders can be set to automatically pop up. For instance you can make an appt recur to remind yourself to pay a bill or contact a customer.

Cons:

Some of the use takes a bit of a learning curve. It could be streamlined a little. The process to add users could also be streamlined a little more but ultimately the pros outweigh the cons.

efficient and utilitarian program customizable to most needs

Pros:

Its cloud based so very easy to access from multiple platforms. Updates instantly for all users. More cost effective than purchasing industry specific software with less functionality.

Cons:

Customer support is difficult to access and not helpful in a timely fashion. Periodically for unknown reasons program needs to be reinstalled to work again...may be a problem with updates.

Accountant's review

Comments: We find that we are more efficient and organized using scheduflow. We keep a monitor just for our emails and scheduflow and so at a glance we can see our appointments. It is convenient for us set up appointments every 15 minutes during the tax season. The client database is easy to use and helps the receptionist contact clients in other ways if their home telephone number is not answered. We love the program.

My Experience

Comments: When it works (which is 98% of the time), it works great and takes care of my business needs. But when it was down and I couldn't access my schedule it was extremely stressful.

Pros:

It is user friendly, It takes care of my small business needs

Cons:

They DO NOT have 24 hour help. They are in a different time zone than me and if it goes down which it has, 2X I can't access my schedule to know who, when or if a client is coming in. I have to wait for DuoServe to get to work before I can address the problem.

Easy to use, sleek, flexible

Comments: I have used this program before in previous roles but found myself with a similar need in a new role with a new company. The ease of use for setting this up and then the seamless way that it has helped my team communicate their tasks with much more clarity has been terrific.

Pros:

Flexibility to use it at multiple different locations, and for different area functions to see only the information that they need to see. Customer Support was very quick, and even added functionality I requested in a very short part of time.

Cons:

Resource utilization counts tasks/appointments and not hours deployed. Would like to see % of hours assigned compared to working hours available

Easy to use

Pros:

I can have multiple employees all seeing the same schedule screen and be able to make adjustments as needed. Things change very quickly so we needed a program that would allow easy changes to the schedule. We can just click and drag. The customer look up is also very handy to have.

Cons:

An address field showing up on the screen would be helpful instead of having to add it in a second time.

Love the ease of use. Wish it had some addisional selection features to print, but love it.

Comments: Made my scheduling life easier

Pros:

The ease of use. easy to explain how to use it. I can see multiple employee schedules at the same time. The contact list it creates and when looking for a contact it makes them easier to find.

Cons:

The printing options it has. Would have loved to be able to print the schedule as viewed on screen without having to do a printscreen

The New Online Version is Fantastic

Comments: ScheduFlow is the new book appointments on PC technology. This software utilizes a powerful high level cloud computing technology. Creators of this software made a live calendar that will remind users of their appointment schedules even when some is too occupied. One of the greatest advantages of this scheduling software is allowing synchronization where a schedule entered on this end will be available on the other end among members. ScheduFlow ease scheduling within an organization, eliminating the laborious use of papers and that sometimes go unnoticed.

Pros:

ScheduFlow solves the biggest problem of activity scheduling. Tasks can be scheduled while on the go. Customer service is also excellent No worrying about leaving a timetable in office or at home.

Schedule flow is the best

Comments: I like everything about this product I have been using it for 13 years and I have never had a trouble

Pros:

I like everything about this product I have been using it for 13 years and I have never had a trouble

Cons:

I like everything about this product I have been using it for 13 years and I have never had a trouble

Like it so far . could be easier to customize

Comments: Daily use

Pros:

It is reliable. No down time. Updates are easy and few . Works well with more than one Computer. Appointment times are nice format .

Cons:

Need help for setting up more categories for waiting for parts , in progress , Ect . Would appreciate call or email to resolve.

We have been using the scheduler since 2009

Pros:

Easily keeps schedules for 5 staff members in a busy research office. Even those that are technology challenged can use this without much help.

Cons:

Inability to run customized reports can be frustrating. Other than that I can't think of anything negative.