--- description: Get detailed information about HubSpot Service Hub and how it can help you meet your business needs. Learn more about HubSpot Service Hub price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot Service Hub Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [HubSpot Service Hub](/software/182476/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.capterra.com.sg/software/182476/hubspot-service-hub Page: 1 / 9\ Next: [Next page](https://www.capterra.com.sg/software/182476/hubspot-service-hub?page=2) > Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently. > > Verdict: Rated **4.4/5** by 187 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HubSpot Service Hub? Customer support departments, marketing teams, sales teams, content creators, and operations teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 187 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HubSpot - **Location**: Cambridge, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: HubSpot Service Hub is free to get started and will grow with you. Service Hub Starter starts at $15 per seat per month. Service Hub Professional starts at $100 per seat per month. Service Hub Enterprise starts at $150 per seat per month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Singapore and 5 more ## Features - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Automated Routing - Autoresponders - CRM - Chat/Messaging - Collaboration Tools - Contact Management - Customer Database - Customer Engagement - Customer Support - Customizable Branding - Customizable Templates - Document Storage - Email Management - Feedback Management - Geotargeting - Health Score - Inbox Management - Interaction Tracking - Knowledge Base Management - Knowledge Management - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - NPS of Customers - Offline Form - Onboarding - Prioritization - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Usage Tracking/Analytics - Workflow Management ... and 1 more features ## Integrations (100 total) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) ## Related Categories - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software) - [Customer Success Software](https://www.capterra.com.sg/directory/30961/customer-success/software) - [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software) ## Alternatives 1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.sg/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Stellar Service with HubSpot" — 5.0/5 > **Mai** | *26 March 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Our team uses HubSpot daily so it's critical that we maximize all its services. With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important for us to drive sales and scale\! > > **Cons**: We continue to find HubSpot and all of its various services super user friendly and super helpful to our overall goal of growth and scaling. > > With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams. We're providing confidence and context to our sales and marketing teams, in ways that support our communication with all clients in various markets. ----- ### "Clean UI and easy to use support management" — 5.0/5 > **Nabil** | *14 December 2024* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Fits in incredibly well with the rest of the HubSpot tech stack (which we also use). Lots of customizability to fit our business' support requirements. Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up). > > **Cons**: Not much to dislike, if you're part of the HubSpot ecosystem, this will be easy to use for you\! > > Great tool with plenty of customizations available - have been using it for support tickets for several years now ----- ### "Don't waste your time." — 1.0/5 > **Elizabeth** | *23 April 2025* | Medical Devices | Recommendation rating: 2.0/10 > > **Pros**: Nothing\! it was not user friendly at all. > > **Cons**: It was hard to update specific things like times you are online or basic time settings. Messy main home page. > > Overall I didn't care for it from the start it has a messy like home station and has too much going on. ----- ### "Happy customer" — 4.0/5 > **Mehakpreet** | *22 May 2025* | E-Learning | Recommendation rating: 7.0/10 > > **Pros**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Cons**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- ### "A reliable tool that keeps my customer support organized”" — 4.0/5 > **Ebose** | *30 September 2025* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: I like how everything is in one place. The ticket management and tracking system make it easy to see who is handling each issue and how fast problems are solved. I also find the live chat very useful because it connects directly with the CRM, so I never lose customer conversations. > > **Cons**: The main issue for me is the cost. As soon as you add more users or need advanced features, the price goes up quickly. Also, some of the reporting tools are a bit complicated at first, so new users may feel overwhelmed. > > Overall, my experience has been very positive. HubSpot Service Hub helps me stay organized and respond to customers faster. I no longer have to switch between multiple tools, and having all customer data (emails, chats, tickets) in one dashboard makes my work much easier. Even though it can be expensive as the team grows, the value and efficiency it brings make it worth it. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.com.sg/software/182476/hubspot-service-hub?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/182476/hubspot-service-hub) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data