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Freshservice + Trello integration

Freshservice + Trello integration

What Is Freshservice + Trello integration?

Ticket management system for ITSM professionals that helps sync and link service desk tickets inside Trello cards.

Who Uses Freshservice + Trello integration?

Designed for ITSM professionals, IT teams, asset management companies, that need to collaborate with other teams in the company and reduce escalations.

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Reviews of Freshservice + Trello integration

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.6
Features
4.7
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
83%
4
17%
Louise
Louise
Photographer in Brazil
Verified LinkedIn User
Photography, Self Employed
Used the Software for: Free Trial
Reviewer Source

Trello

5.0 2 years ago

Pros:

It helps me to organize my day and my projects.

Cons:

Too complex in some features with too many cards to add.

Esther
Freelancing in Kenya
Writing & Editing, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Freshservice and trello integration

5.0 last year

Comments: It is efficient especially in monitoring my I.T services to my clients

Pros:

I like the fact that it automates a lot of tasks for me especially the use of ETL pipeline that helps me build data with no cloud service codes. It's overall functionality is excellent.

Cons:

Consistency is the key to everything but with this software, no. Most of the work I do is all about research but the software does not integrate with Google making my work somehow slow.

Elisbiane
Analista in Brazil
E-Learning, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Very good product and easy to use.

5.0 2 years ago

Comments: The union is excellent and that way one always ends up complementing the other.

Pros:

It has excellent features, easy to use, self explanatory and with good performance. It's the best I've used.

Cons:

Having more storage capacity and charging is necessary I know, but maybe having a free version with less features would be really cool.

Verified Reviewer
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Useful software to plan your to do list meticulously

5.0 2 years ago

Pros:

I liked the diversity of this software, the simplest being that you can either use it personally or as a team. As a manager, I found this was an easy way for my team to communicate where they were up to with certain projects whilst not having to constantly use emails.

Cons:

Really struggling to find anything I liked least about this software, it is really so fantastic and simple to use for all levels.

Carmina
Staffing Supervisor in US
Staffing & Recruiting, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Easy

5.0 3 years ago

Comments: 100% Great experience.

Pros:

It was easy to complete my training using Trello, it was easy to understand .

Cons:

Their was nothing I didn't like using Trello, it was very easy to complete my training.

Katarzyna
Technical Support Specialist in Poland
Computer Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Great integration to boost my teams work!

5.0 2 years ago

Pros:

I like that its working two way and I can now better manage my tickets-related task in both softwares.

Cons:

I didn't have any issues with it so far so there's nothing to dislike.

Daniela
teleconseillere in France
Packaging & Containers, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Top pour réunions et projets collaboratifs

5.0 last year

Pros:

Je l'ai utilisé dans le cadres de mon travail en équipe pour nos réunions. La facilité de l'interface est plaisante, cela nous a bien aidés surtout car nous étions en télétravail donc cette salle de réunion virtuelle avec ses affichages nous a bien rendu service.

Cons:

Je préfèrerais, lors de ma connexion, avoir le billet le plus récent plutôt que de devoir le chercher manuellement avec la souris. Egalement, lorsque nous répondons à un commentaire, il serait plus appréciable de trouver cette réponse sous le commentaire en question pour plus de lisibilité.

Emily
CEO in Brazil
Internet, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Verdade sincera

5.0 2 years ago

Pros:

Eu gosto de tudo no Trello e plataformas maravilhoss

Cons:

Vai um pouco os preços podia ser melhores

Kercia
Auxiliar administrativo in Brazil
Construction, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Trelo

5.0 last year

Comments: Excelente experiência Trello, posso agrupar todas as informações possíveis.

Pros:

Posso colocar tudo que preciso dentro dele, tem um serviço de integração.

Cons:

Não tem algo que eu não gostei até o momento

Juan Carlos
Director de Proyectos in Spain
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Ideal pata automatizar flujos de trabajo

4.0 2 years ago

Comments: Fue facil de integrar desde los Power-Ups, y realmente resulta interesante de cara sobre todo a la resolución de tickets, mucho más rápida y sencilla.

Pros:

Tiene una IU clara y facil de explorar, que apoya al afuncionameinto fluido del Service desk de TI.

Cons:

Hasta que se generan las bases de todo lo que se va a gestionar, y aunque esto lo permite hacer desde formatos como CSV o excell, resulta poco práctico.

Alejandra
MANAGER in Chile
Information Technology & Services, Self Employed
Used the Software for: Free Trial
Reviewer Source

Excelente producto

5.0 2 years ago

Comments: La confianza y productividad

Pros:

La confianza del producto y del personal de la compañía, además de su bajo costo

Cons:

no tengo motivos para indicar que no me guste el producto

Enma lisbeth
Conservas in Peru
Industrial Automation, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Es una app qué mantiene mi día a día en orden

4.0 2 years ago

Comments: Trello es nuestra app para mantener en orden nuestro día a día tanto profesinales como personales, por eso la recomiendo mucho

Pros:

Me encanta como es intuitivo y agradable a la vista

Cons:

A veces necesito opciones más avanzadas