Callback Tracker

Great app from a top notch team

Comments: We are looking forward to the next iteration of this app and the new features we spoke about during a recent meeting with their team - Great job guys!

Pros:

Callback Tracker has been a great addition to our business. It's easy to use, flexible and the CTA features and reporting are a big plus. The support for this product is excellent, and their team makes use of they feedback they receive.

Cons:

We have no complaints. We would however would like the ability to export some of the CTA data

Does not always work the way it's intended

Comments: so so

Pros:

Good idea, simple tool, with quite a lot of options

Cons:

Great idea, should it deliver on it reliably, I'd be very happy

Great idea, not ideal implementation

Pros:

Life time deal, so paid in full once and using forever. Good concept.

Cons:

Not the best delivery of the idea - it does not always work.

Thank You Call Back Tracker

Comments: A former SEO company signed us up with Call Back Tracker and when we moved to a different firm we lost the software and we felt a large difference in the leads coming in. We tried another software that you need a programming degree to use. Needless to say, we have switched back to call back tracker and are very happy.

Pros:

Software is easy to use, install and provides excellent reporting on data and notifications of calls. Very flexible and adaptable to different settings.

Cons:

I really don't have anything to say negative. I wish it were a little cheaper but is still a value for the service provided.

A clever, useful call back widget

Comments: A great overall experience using their product. I think it looks great on website and has some very useful backend features. Their support team is excellent. They make a huge effort to listen to customers and implement new features. Highly recommend this system for any website.

Pros:

* Love the visual CTA and presence on website * Love the convenience for customers * Love how their team listens to customers * Love the fact they have added goal tracking etc Overall, a very clean, simple call back mechanism that looks great and has some great backend functionality.

Cons:

There is not much I do not like about this product. Some small requests would be multiple cc/bcc notifications for administrative staff | Additional ad keyword template tracking options for ppc campaigns | ability to target individual pages for callback rather than entire site. However, what it does, it does extremely well!

Good User Experience Chat System

Comments: Easy to understand, worth the money, good features

Pros:

The fact that their UI using new approach which let user comfortably contact us choose what channel they want to use

Cons:

Minimum option to custom the design of it. Although they already have good UI design, but some still need customize

Excellent value packed full of features.

Pros:

The support team was very responsive and was willing to make certain customization's to meet my business needs.

Cons:

I would like to see the add the ability to allow customer to schedule an appointment at a later date and automate the call back process.

Easy to Install and Use. Great custom features.

Pros:

Fast installation. Works every time. Email updates of calls, missed calls, and recordings. Easy way to improve user experience with not much effort.

Cons:

not much. the little room for improvement is constantly being addressed.