--- description: Get detailed information about LiveAgent and how it can help you meet your business needs. Learn more about LiveAgent price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.com.sg/software/102188/liveagent Page: 1 / 71\ Next: [Next page](https://www.capterra.com.sg/software/102188/liveagent?page=2) > Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial. > > Verdict: Rated **4.7/5** by 1753 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveAgent? With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1753 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CyberSentriq - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - Agent Interface - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Chat/Messaging - Chatbot - Client Portal - Communication Management - Contact Management - Customer Data Management - Customer Experience Management - Customer History - Customer Segmentation - Customizable Forms - Engagement Tracking - Feedback Management - Inbox Management - Incident Management - Knowledge Base Management - Knowledge Management - Lead Management - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Natural Language Processing - Onboarding - PBX - Performance Metrics - Quality Management - Real-time Consumer-facing Chat - Recording - Remote Access/Control - Remote Support Software - Reporting/Analytics - Retention Tracking - Screen Sharing - Survey/Poll Management - Surveys & Feedback - Task Management - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 82 more features ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software) ## Related Categories - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software) - [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software) - [Service Desk Software](https://www.capterra.com.sg/directory/31027/service-desk/software) ## Alternatives 1. [Slack](https://www.capterra.com.sg/software/135003/slack) — 4.7/5 (24046 reviews) 2. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1715 reviews) 3. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Tidio](https://www.capterra.com.sg/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### ""An effective and dependable customer support solution"" — 5.0/5 > **Sanket** | *26 March 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: LiveAgent makes it very easy to take care of customer service. The ticket system helps keep things in order, and the live chat is fast. I like how easy the interface is to use, even for people who are new to it. > > **Cons**: The interface can feel a little old fashioned at times, and it can take a while to set up advanced features. It works well once everything is set up, through. > > Overall, I had a good time with LiveAgent. It helps us answer customers questions quickly and run support well. It's a good option for all businesses that need a reliable tool for support. ----- ### "So far so good...much better than what I was doing before." — 4.0/5 > **Dale** | *7 August 2025* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: The ability to create trackable tickets as opposed to email strings that would get lost in the pile. This has resulted in peace of mind, for the most part knowing I haven't forgotten about a customer that is needing help. > > **Cons**: The same as what I like most: I would like for a color coding capability that indicates when a follow-up is needed. Right now I have to look at when whether the ticket has been resolved. Would be nice if it flagged. > > Good so far. It is a little early yet and I haven't explored all the capabilities as much as I should have, but overall am pleased with the investment. ----- ### "A strong customer support and data sharing tool" — 4.0/5 > **Anamika** | *14 March 2026* | Design | Recommendation rating: 8.0/10 > > **Pros**: I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available. We use is on daily basis as the user interface is simple and easy to navigate. > > **Cons**: The mobile app is boring and has Limited video conferencing tools available. I have also used the web version of live agent and it is quit interesting and also has different type of data sharing options available so new user to must try its web version. > > Our team uses this platform for conducting live events and customer support with the help of email and chats. This has been one of the strongest software which works like a back bone for our business from last 3 years. ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19 March 2025* | Professional Training & Coaching | Recommendation rating: 8.0/10 > > **Pros**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Cons**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- ### "Best software for customer support management" — 5.0/5 > **Shivam** | *27 January 2026* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings. > > **Cons**: the pricing thing is little bit higher compared to other providers other than that everything seems fine to me. > > Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy. ----- Page: 1 / 71\ Next: [Next page](https://www.capterra.com.sg/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data