Mend Reviews

Telehealth Visit

Comments: The Representative from Mend did a magnificent job.

Pros:

I liked the attentiveness by the nurse that I spoke with. She was really eager to know and seemed to enjoy what she does. Very thorough in providing excellent care.

Cons:

The Representative did a great job and met my needs

Eric:s safety net

Comments: Wonderful ! It's always an easy connection to do . ( As I'm a rookie with computer operations )

Pros:

My prescribed Doc. ( [sensitive content hidden] ) She is an Angel from Heaven looking out for Me. My limitations on transportation I can comunicate with her from my home...

Cons:

N/A I have nothing to add on this topic

Connection issues are a norm with your service

Comments: Fair

Pros:

I can discuss my problems from home not only in the office

Cons:

The repeated connection issues during appointment consumed a lot of my time with my provider

Trust and Understanding

Comments: My husband and I moved to Honolulu from NYC because our grandson was born here! He was born the same day my brother was killed in a car crash on a mountain road, speed limit 75 mph. I'm still going through early grief after the shock. But Mend therapy helps me embrace the joy and love of Honolulu even as I'm enfolded by brother's sudden death.

Pros:

[sensitive content hidden] is sympathetic, reassuring, and even inspiring when I discuss my worries with her. She helps me recognize my limits correctly so I'm less likely to interfere even when I know my efforts may backfire. She prescribes mood medication I've been taking for decades and has counseled me through an extraordinarily challenging time.

Cons:

Sometimes my internet connection or hers interrupts us, but even if I cannot see her and she cannot see me, we talk things through. Trust and clear communication are not disrupted by intermittent outages. Generally, I'm someone who prefers "in person" consultation, but my schedule is busy and no doubt hers is busier. This works for me.

Convenient and helpful

Comments: Pleasantly surprised to be seen early and same day. Great experience.

Pros:

Very friendly and knowledgeable staff. Quick and easy.

Cons:

No issues with visit, very good overall experience

Satisfied with Mend

Comments: Excellent communication and a very relaxed atmosphere. Ease of use a plus to my experience

Pros:

Professional and friendly environment, ability to communicate is very easy

Cons:

Nothing I can think of that I didn’t like about my visit

Excellent Customer Care

Comments: The overall customer care and ease of usage was great.

Pros:

I like the personal care from the professional.

Cons:

I did not have a problem with anything concerning the visit.

1st Session

Comments: Great so far. Just the beginning. I gave [sensitive content hidden] a lot of background about what I am trying to resolve and the future outcome.

Pros:

So far so good! 1st session. Easy to sign on and the same time next week which is great for my schedule and convenient.

Cons:

Nothing so far about what we spoke about tonight. Next week we can ask more questions of each other on how this works and see some solid results.

Good experience

Comments: Session went well. Made good recommendations

Pros:

Easy to talk to. Listened to my concerns and made recommendations.

Cons:

Nothing. Everything went well and listened to concerns.

All stars for doctor appointment

Comments: Overall I highly recommend this service.

Pros:

The sound quality is amazing. Also got put in with my provider with minimal delay.

Cons:

The sound quality is amazing. It was crystal clear and no feedback

Great customer service but poor technology quality

Comments: Tech needs major improvement, but communication was superb.

Pros:

Customer service comfortability, documenting and charting appropriately, specific questions asked and answered, clarifications understood, flexibility to adjust scheduling; very personable.

Cons:

Terms of services - use of Telehealth only available through consent, though terms state the patients info is not fully protected via emails and texts msg. Also, poor video quality - made it slightly uncomfortable not being able to see myself on the screen, as well as barely any visibility of the person I spoke with due to being an almost microscopic size.

Easy Peasy

Comments: I like it. Thank you!!!

Pros:

It's quick, simple, and easy. This service really saves me hours of time looking for someone to take me to the appointment, or worse, trying to walk there which is nearly impossible.

Cons:

Occasional tech issues, but normally it's easily fixed by just logging out and back in.

Many Thanks to Mend and [sensitive content hidden]

Comments: Bumpy at first, but after settling into your system and finding a practitioner who is clearly taking care of me has been magic.

Pros:

The continuity with [sensitive content hidden] has been very helpful. I am finding her to be an excellent practitioner and I am very grateful for her approach to my medication management and general wellbeing.

Cons:

Honestly, I am so grateful for this assistance, I have no complaints. I don't even know how I would or could improve this service at present. Thank you, thank you, thank you.

Patient review

Pros:

Clear reception once we were able to establish the connection. Mend did help us work out the issue.

Cons:

The initial connection took some time to resolve. 5 minutes. I feel if this portal was open to enter at least 10 minutes before the meeting this issues could have not interfered with the meeting time.

An awesome experience

Comments: I love my overall experience with [sensitive content hidden] and the one that does my appointments sheeting up. They are very caring and very helpful. The doctors are amazing and caring.

Pros:

[sensitive content hidden] was very caring and understanding. Love her concern for me.

Cons:

Going to fast need to write down information down

Wisdom and experience = healing

Comments: I truly appreciate having a therapist as good as [sensitive content hidden]. She is one in a million and you should be proud to have her on your team.

Pros:

[sensitive content hidden], my therapist, is the most depthful and knowledgeable therapist that I have ever worked with. Her guidance and insight have been key to my healing progress. She can zero right in on the matters at hand and provide useful actions to take. Her sole interest is to make the healing permanent, not to keep a perpetual client.

Cons:

So far I have no dislikes about the service. Maybe that the sessions are conducted via video rather than in person. I’m not sure if a layer of connection is lost by the remote nature of the process.

Future of Medicine and I love it!

Comments: Definitely the new age of medicine for us who live such busy lives with kids and work.

Pros:

Very easy to use. Convenient and prompt.

Cons:

The screen was tiny for my face. I kept feeling the need to adjust my face to fit

Simply easily

Comments: No problems, easy to use and self explaining

Pros:

Ease of use, application is so very easy to use.

Cons:

Too easy, almost simple. Even a child could comprehend.

Easy to Use

Comments: The service is easy to use and the quality of the calls are great.

Pros:

The service is easy to use and the quality of the calls are great.

Cons:

The waiting room could be more active so that you know you are still there even if you are in another window. Music or something.

Positive experience.

Comments: My overall experience has been pretty good.

Pros:

The ease of setting up the video chat. It was pretty straightforward and walked you through the process.

Cons:

The inability to make a change to how you wish to communicate as far as the set up of the microphone and the speakers.

A+ experience as a first time user

Comments: Extremely satisfying overall, I will be a repeat client

Pros:

Easy, personal, convienment as I made my appointment at 2am

Cons:

As a newb to the system it took 2 tries to see the provider

Would recommend!

Pros:

Easy and convenient. GUI is easy to navigate.

Cons:

Sometimes the telehealth appointments don’t sync.

Get back to Healthy

Comments: This was great, I’m glad my company continued with this program.

Pros:

So convenient, and I feel taken care of. Hours of availability helps with my busy schedule.

Cons:

I can’t think of a negative experiment with this program.

[sensitive content hidden] was awesome!

Comments: Great we like you guys, in the neighberhood for more serious issues & telehealth for minor issues.

Pros:

Quick & convenient same day appointment.

Cons:

Need to get the app working again, I cant get my son on my profile.

Customer service experience

Comments: My overall experience with Mend was great once again the nurse was very professional.

Pros:

The nurse assistant was very professional and friendly.

Cons:

None available to mention in the comment box