17 years helping Singaporean businesses
choose better software

Kayako vs HelpDesk

US$30.00/month
US$29.00/month

Overall

4.0 (172)

Overall

4.6 (85)
Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.
From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.
10/10
  • API
  • Activity Tracking
  • Customizable Reports
  • Dashboard
  • Email Management
  • Help Desk Management
  • Live Chat
  • Monitoring
  • Support Ticket Management
  • Surveys & Feedback
10/10
  • API
  • Activity Tracking
  • Customizable Reports
  • Dashboard
  • Email Management
  • Help Desk Management
  • Live Chat
  • Monitoring
  • Support Ticket Management
  • Surveys & Feedback
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat