17 years helping Singaporean businesses
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CallMiner Eureka vs EvaluAgent
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Not provided by vendor
US$15.00/month
Designed for mid- to enterprise-scale contact centers across all industries, CallMiner is a SaaS-based conversation intelligence platform that provides insights into contact center performance and CX.
Whether your customer service organisation has 50 or 5,000 agents, EvaluAgent offers a complete and scalable solution that will empower you to evaluate, coach and engage your front-line agents.
- AI/Machine Learning
- API
- Computer Telephony Integration
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Natural Language Processing
- Performance Management
- Real-Time Data
- Surveys & Feedback
- AI/Machine Learning
- API
- Computer Telephony Integration
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Natural Language Processing
- Performance Management
- Real-Time Data
- Surveys & Feedback
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
